We were lucky to catch up with Laura Yepes recently and have shared our conversation below.
Laura, thanks for taking the time to share your stories with us today Let’s start with the story of your mission. What should we know?
We created Yepes Animal Hotel as a safe haven for pet owners to leave their companion while they traveled, worked, or just for their pet’s grooming needs.
We felt there was a need for a pet hotel where owners felt trustful knowing their pets’ would receive the utmost care and love.
Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers
Yepes Animal Hotel was a vision I had since childhood. I wanted to create a pet hotel that was one of a kind. An environment that pets’ felt comfortable walking into and so would their owners.
Beginning stages of making this vision reality required a lot of trial and error. We had to create something functional, safe, and comfortable yet durable. Just to name a few important safety measures we have are: 8 foot fences, ceramic walls/floors for easy cleaning, double gates, camera surveillance in every room, roofed patios, and synthetic grass.
How’d you build such a strong reputation within your market?
Word of mouth has helped us tremendously. We owe a lot of our success to our wonderful clients who recommend us to all their friends and family. We pour our whole hearts into our operation and most of our customers see this when they meet us and bring in their companions.
We are so blessed to have such a supportive community who trusts us with their babies and support our small business. Reviews and personal experiences really help make new customers more at ease when looking into our pet hotel.
How do you keep your team’s morale high?
Managing a team can be hard however once a team is established it makes it all worth it. Good employees are the core to a successful business. If I had to share the biggest advice about owning a business is that YOU can’t do it all. It is crucial to distribute tasks between each employee so everything can run smooth and efficiently.
Contact Info:
- Website: www.yepesanimalhotel.com
- Instagram: https://www.instagram.com/yepesanimalhotel/?hl=en
- Facebook: https://www.facebook.com/yepesanimal/