We’re excited to introduce you to the always interesting and insightful LaKia Moore. We hope you’ll enjoy our conversation with LaKia below.
Hi LaKia, thanks for joining us today. Taking care of customers isn’t just good business – it is often one of the main reasons folks went into business in the first place. So, we’d love to get a conversation going around how to best help clients feel appreciated – maybe you can share something you’ve done or seen someone do that’s been really effective at helping a customer feel valued?
The best thing I’ve ever done for a customer is give a lot of pieces away! I had a customer hang out at my table and help me gain sales for a few hours. We laughed joked and she even bought me lunch. The whole time I never even knew her name. She was eyeing a particular bracelet set. When she went to the bathroom, I packaged it up along with a wrapped crystal necklace and matching earrings and gifted her to them when we started shutting the table down at the end of the event. She has been one of my best friends ever since. I gained a customer and a new member of my family. I just love her.
Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.
Hi! I’m LaKia aka Kia from ACM Jewelry. My daughters and I have revamped our business and separated the poetry and jewelry. Now we are ACM Jewelry and A Complicated Melody Poetry. I got into this industry at a very early age. My great grandmother “Lil Mama” made jewelry for all of the ladies and girls in the family for gifts. The older she became dementia showed its head and she couldn’t focus on the beading, so she taught me. After a while, I was doing all the beading and she took the credit, lol. I have tried a few times to make this into a business. The names were terrible. The jewelry was mediocre in my eyes. I needed to create a system that allowed me the space to bead freely and be abstract with patterns. I, also, have become spiritually pulled to it. I went from making stylish jewelry to making spiritually inept arm art! We decided that we wanted to heal the world one bead at a time.
One thing I’m proud of is how my daughters stepped up in business. They didn’t want any parts of it. They would help pack everything up and load the car, but no one would go to events or do online sales. Until one day, I needed help with beading. I had a big event in San Antonio coming up in 2 days and a severe lupus flare up that rendered me immobile. I was going to cancel the event and take the loss. I woke up the next day and they made 125 bracelets and had followed 10 of my designs in different colors. Their own personal styles were really dope! I loved all of it and they decided that day that this is our family legacy.
We want our brand to help heal everyone a bead at a time. We definitely need alignment, awareness, accountability, and acceptance. If you have questions about what will be the best for your energy, we can do a consultation/ oracle reading to determine what will align with you the most. Lets heal you for you.
How’d you meet your business partner?
I met my business partners the easy way. They’re my kids! I have two 19 year old daughters. They are 4 months apart. My oldest Sharmayne is my biological daughter (June) and her younger sister Cheyenne is adopted (October). I fostered Cheyenne until she was adopted 2 weeks before her 18th birthday.
How did you build your audience on social media?
I built my social media following from my personal pages on Facebook and tiktok. I talk a lot of mess online while I’m making bracelets and prepping for events. They started asking to see what I made and some pieces never made it to the events. I gained followers and customers. My advice to anyone trying to build a following is to always be you. The audience can tell when you are not genuine. Find your niche and go for it. You got this!
Contact Info:
- Website: Acmjewelry.com
- Instagram: Acomplicatedmelody
- Facebook: Acm jewelry