Alright – so today we’ve got the honor of introducing you to Kay Cole. We think you’ll enjoy our conversation, we’ve shared it below.
Hi Kay, thanks for joining us today. Do you take vacations? How do you keep things going – any advice for entrepreneurs who feel like they can’t step away from their business for a short vacation?
Absolutely!! Traveling is one of my favorite ways to reconnect and relax. I keep everything going while I’m away by having great systems in place and having tasks delegated to the right team members. I highly advise entrepreneurs to invest in virtual assistants and systems that creates seamless automations and client journeys.
Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.
I am Kay Cole, your FAVORITE Business Etiquette Coach, and Customer Experience Consultant. I help high-performing entrepreneurs and CEOs establish an irresistible company and brand culture to double their income and impact by providing a superior customer service experience that encourages brand loyalty and supports customer retention.
As the leading Business Etiquette and Customer Experience Consultant in Atlanta, GA. With over a decade of entrepreneurial experience and having worked with over 50 companies in various capacities, I pride myself in being the go-to resource for enterprising brands. As an author of multiple titles, a non-profit organizer, a cosmetic brand owner and a passionate speaker and advocate for women, I dominate my market from the block to the boardroom.
My latest creation, the cultivating and interactive The Bossprint Academy is a learning center for all things business-related. The Bossprint Academy has over 150 soft skills courses, covering 7 core areas with self pace and group mentorship options. Alongside, The Bossprint Academy we have the Bossy Bunch Society a private Facebook Group and a private community of women that focuses on sisterhood, faith, entrepreneurship, mental health and womanhood.
We’d love to hear about how you keep in touch with clients.
To develop brand loyalty, customers must feel compelled to engage not once, but many times, with your brand. I work consistently to develop an emotional connection with customers and ensure that every experience has been designed with them in mind. It’s important that I listen to my target audience to understand their specific needs and expectations. I focus on building customer centric strategies and I measure customer satisfaction. As a Customer Experience Consultant, I keep in touch with my clients through social media, bi weekly mentoring, interacting in our private community and email.
Are there any books, videos or other content that you feel have meaningfully impacted your thinking?
There’s a few books that’s impacted my thinking when interacting with customers, partners, and my teams. How to Win Friends and Influence People is a great read for anyone that is looking to build better relationships. John Maxwell’s Good Leaders Ask Great Questions is great for business owners that aspire to develop better teams, challenge themselves and become better leaders. As an avid reader, Boundaries: When to Say Yes When to Say No, played an imperative role in the early stages of my entrepreneurial journey.
Contact Info:
- Website: www.iamkaycole.com
- Instagram: www.instagram.com/iamkaycole
- Facebook: www.facebook.com/iamkaycole
- Twitter: www.twitter.com/iamkaycole
Image Credits
Jarvis Releford