We caught up with the brilliant and insightful Kathy Mays a few weeks ago and have shared our conversation below.

Kathy, thanks for taking the time to share your stories with us today Before we get into specifics, let’s talk about success more generally. What do you think it takes to be successful?

Everyone defines success in their own way. Some, think it is how much money you make. Others, how much power or fame you have achieved. To me, success is working hard, making connections and a positive attitude. It is also important to find work that you truly enjoy.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

In our company, our client’s goals are our goals; but we don’t just want to achieve these goals, we want to exceed them. Our client’s relationships are important to us. We have worldwide connections with renowned clinicians and researchers. These relationships, like all relationships, must be cultivated and nurtured. We continue to do this on behalf of our clients, by providing well-executed, seamless programs. We take care to ensure every communication, every email, every program- down to the smallest detail- is done with efficiency, care and a smile. Even, and especially, in high-stress situations.

We’d love to hear a story of resilience from your journey.

When planning programs, you have to expect the unexpected. Sometimes, the unexpected is out of your control. I can recall many circumstances for this. One in particular occurred recently in Denver. It was the afternoon prior to several days of programs. I remember my team meeting with the hotel staff that morning, everything was going just as planned. By the afternoon, Denver was being hit by an unexpected blizzard. We had to quickly re-route 25 incoming flights to avoid delays and cancellations. It had been a beautiful sunny day that morning, so of course no one was prepared or dressed for this sort of weather. We hurried to have pashminas and blankets for our attendees and space heaters, should they need them. The programs turned out beautifully and our advisors enjoyed looking out the windows at a winter wonderland. The success of this story is that everyone was present and their needs were addressed.

Where do you think you get most of your clients from?

Due to this sort of resilience, I feel that one of our best source of new clients is through word of mouth marketing. It’s organic among our clients. We offer first-class quality and people remember and appreciate it.

How many times have you called a business: the bank, an airline, the phone company- and just repeated over and over, “I want to speak to an associate”, only to be put on hold an additional 45 minutes? Wouldn’t it be terrific if someone picked up your phone call immediately, resolved your issue promptly and went out of their way to point out an additional upgrade they can offer you? Most customers would walk away happy and request a survey to give a 5 star rating.

At CAMCO Healthcare, that is our goal. Everyone receives the finest service- but not because we are interested in word of mouth marketing. We do it because we feel that is what everyone deserves; professionalism and kindness.

Contact Info:

• Website: camcohealthcare.com

Image Credits
Kathy Mays has rights to these photos