We recently connected with Joshua Johnson and have shared our conversation below.
Joshua , looking forward to hearing all of your stories today. Can you tell us about a time where you or your team really helped a customer get an amazing result?
My slogan of “Bringing everyone together” happened right in front of me eyes.
It was a table of 9 African American family, 1 seat left. An elderly caucasian women walked in, you can tell both parties were wary of each other for different reasons. Elderly Caucasian ended up sitting down, end up having the time of her life, African American family as well, both realizing they are from the same area, same likes, same dislikes, both parties realizing we are the same more than not. My mission of “bringing everyone together” happens at Seana’s time and time again.
Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers
I got into the industry because I wanted food similar to what we sell, I wanted it cooked to order from a small mom and pop store just like we have so many in Brooklyn. So I decided to open up Seana’s, the only place in Orlando that sells above average, Pastas, Jerk chicken, Fried chicken and salmon and more. I think what sets me apart from the others, we offer great customer service and we are very consistent and always listening to the customer needs and wants. I am most proud of when others ask us to donate to different things because we are always excited to give back and others know that , whether it’s public or not. I want potential customers to know that we strive to be better each and every day and always willing to listen and correct any problems.
What’s been the most effective strategy for growing your clientele?
Most effective strategy has been customer service, because no one wants to spend their hard earned money with a company that isn’t polite, and also being consistent, whether is good available, being open during the Listed hours. Be consistent in all things inside your business
Learning and unlearning are both critical parts of growth – can you share a story of a time when you had to unlearn a lesson?
Customer is always “right” a customer might be “right” at a business that’s not doing things the correct way, then they may come to another business thinking that’s correct when unfortunately it’s not. Back story, some customers stating we are over priced simply because another similar store has much much lower prices, then I explain, without proper pricing points your favorite restaurant could be losing money, while the consumer enjoys the price points, naturally not caring that the business is losing money. When the business close the same customer may wonder how and why because they went so much. Not knowing every time they went, they were happy and satisfying with the amount of food given, but the restaurant losing money each and every time.
Contact Info:
- Website: Seanasorlando.com
- Instagram: _seanas_