We recently connected with Joshua and Giselle Sanford and have shared our conversation below.
Joshua and Giselle, thanks for joining us, excited to have you contributing your stories and insights. What’s the backstory behind how you came up with the idea for your business?
It all started with me (Giselle) trying CBD for the very first time… I had terrible anxiety and was looking for a solution other than having to take medications. After trying a few products that weren’t up to par we ran into someone from out of state that was vending and told me to give their product a try. When I say it changed everything for me I mean it whole heartedly! So we had discussions on it and realized that it’s something we thought we could definitely do….if it helped me so much…imagine helping others who have similar issues and so much more. We started doing our homework to make sure we could guarantee quality products that actually worked….we came up with a name and just went for it…we started giving free samples and getting our name out there. COVID hit and set us back a bit but we took that time to focus on marketing and social media. When the time came we were able to do our first event. The feedback from our product and customer service at that one event set the tone and got us super excited…it really solidified the fact that we were doing what we were meant to be doing. It feels really good to help other people get the relief they’ve been needing for a long time.
Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.
We are a small family of 3. I was a cosmetologist for about 10 years and my husband moved here from New Orleans and was working for a small company who does contract work for a big grocery chain in San Antonio when we started our business. We have a 7 year old son named Noah..when we had him I became a stay at home mom. We opened this business to not only try stop the stigma against hemp/cannabis but to help others find the relief they need naturally. We have a range of products from Cbd topicals to edibles to flower… We try to carry something for everyone…even pets! We provide delivery services and even give customers the opportunity to have us set up at events for them. We have had so much positive feedback and it’s really keeps us pushing forward….from customers who get significant pain relief to helping people with insomnia finally get sleep to pets getting amazing calming effects from strong anxiety. What I think really sets us apart from others is how open, honest, knowledgeable, and helpful we are…if we don’t think something is good for your we will let you know and guide you with knowledge to do what’s best… it’s not about a constant dollar…it’s about helping..even if we have to pass a customer on to someone who has something we don’t and that I believe is what keeps people coming back…not to mention the product is pretty outstanding. We are super proud of how we kept pushing forward and never gave up on this because we will continue to help stop the stigma against products like this and help people in the process. We want people to know we are here to help …not to be afraid to ask ALL the questions or buy products like this. We value our work…our customers and will continue to put out quality products.
How do you keep in touch with clients and foster brand loyalty?
We keep in touch through everything!!! All of our customers have access to us at all times whether it’s email…texting..direct messaging on socials. We always let them know they can reach out at any time with questions, concerns, order placement… anything they need. We always try to respond as promptly as possible.
Can you tell us the story behind how you met your business partner?
We are actually married!! We met back in 09’/10’…online in a big group chat of friends…we dated long distance then he leaped to Texas from Louisiana…we had a baby…. started a business and got married during covid. What a crazy ride!
Contact Info:
- Instagram: https://instagram.com/creme.de.la.hemp?igshid=MzNlNGNkZWQ4Mg==
- Facebook: @cremedelahemp
- Other: cremedelahemp@yahoo.com
Image Credits
Giselle Sanford