We’re excited to introduce you to the always interesting and insightful Joseph Tsedaka. We hope you’ll enjoy our conversation with Joseph below.
Joseph , looking forward to hearing all of your stories today. To kick things off, we’d love to hear about things you or your brand do that diverge from the industry standard.
MyGarageFloors.com has revolutionized the entire garage floor coating industry.
MyGarageFloors.com is an online platform with in-house installers dedicated to helping homeowners upgrade their garage floors with a superb Polyaspartic garage floor coating at the lowest price in the nation.
The company has developed advanced technology that allows customers to bypass sales and estimate meetings, and complete their design, estimate, and scheduling in under 2 minutes while reducing costs by 50%.
Joseph , love having you share your insights with us. Before we ask you more questions, maybe you can take a moment to introduce yourself to our readers who might have missed our earlier conversations?
Joseph Tsedaka is an entrepreneur and a business leader. After serving in the special forces, he embarked on his career as a lawyer in one of the world’s top law firms. At the age of 28, he made the decision to immigrate to Texas from Israel with one clear objective: to establish companies capable of transforming their respective industries. His first venture was NOMI, the leading bathroom remodeling company in Texas, renowned for making luxury bathroom remodeling accessible and affordable.
In mid-2022, Joseph, along with his business partner Berry Kaufman, founded MyGarageFloors.com, with a mission to revolutionize the epoxy garage floor coating industry.
Joseph is an expert in the art of turning ordinary companies into niche market leaders and simplifying complex processes. He provides consulting services to startups and established public companies on these matters.
Any thoughts, advice, or strategies you can share for fostering brand loyalty?
We have developed a 4-point touch system to ensure customer happiness:
On-field technician happiness control: Our in-house technicians are trained to provide the best customer experience and ensure clients’ happiness at the end of the project.
Production manager phone calls with every customer: Every customer receives a phone call from our production manager before their installation day to set the right expectations. A few days after completion, the customer receives another call to ensure their 100% satisfaction with our service.
Customer success phone call with every customer: In addition to the production manager’s efforts, our customer success team will reach out to every customer again to ensure 100% satisfaction and to ensure no customer is left without follow-up.
Direct communication with the CEO: Every customer will receive an email from our company’s CEO to ensure that the leadership team is in touch with the level of happiness. Customers can reply and talk to our CEO in person.
What do you think helped you build your reputation within your market?
For the long term, there is no replacement for high-quality products and services, exceptional customer service, and fair pricing.
Contact Info:
- Website: www.mygaragefloors.com
- Instagram: https://www.instagram.com/mygaragefloors/
- Facebook: https://www.facebook.com/MyGarageFloors/
- Youtube: https://www.youtube.com/@customercare7296/featured
- Yelp: https://www.yelp.com/biz/mygaragefloors-com-plano-2
Image Credits
www.mygaragefloors.com