We recently connected with Jillian Bone and have shared our conversation below.

Jillian, thanks for taking the time to share your stories with us today What’s been the best thing you’ve ever seen (or done yourself) to show a client that you appreciate them?

I am a travel agent specializing in all Disney Destinations. I have been with MickeyTravels for two years now and when building my clients I originally offered them a gift card when booking their trips with me. This allowed me to gain their trust as a client, build a relationship with the client, and hope for them to book future trips with me.

As I have continued to build my client base and business I now offer more detailed and personalized gifts to my clients. For example, I will send them postcards frequently, stickers, Mickey headbands for the kids, Disney countdowns from Amazon, luggage tags, and more. I learn more about my clients and what they like and need and then I send them gifts based on that.

This makes clients feel appreciated and like they are the only clients you are helping (even though you are helping lots of others). Building this type of relationship with the client will help them trust you and build a long term client/Travel Agent relationship.

As always, we appreciate you sharing your insights and we’ve got a few more questions for you, but before we get to all of that can you take a minute to introduce yourself and give our readers some of your back background and context?

Hello! My name is Jillian Bone!

I am so beyond excited to be living my dream as a Disney travel agent. I currently live in the Denton, TX area with my husband and two boys!

I love all things Disney from the parks to the movies to the Disney on Ice productions. Disney brings so much magic and fun to my life and allows me to be a kid again. My favorite memory of Disney is going to the parks for the first time on my fifth birthday. My whole family went including my best friend and her family. I made my dad ride It’s a Small World over and over again until he could just hear that song repeating in his head. I am now 30 years old and we still laugh about those moments we shared together in the parks, and that is what it is all about. When my husband and I got engaged in 2015, all I was thinking about was when I could go to Disney and get my happily ever after button, and it happened for me in 2016!

Now that I have children of my own I love seeing Disney through their eyes. My oldest is obsessed with all the same movies I grew up watching like Toy Story, Mulan, Monster Inc., and even Pocahontas. When my son turned three in 2021 my husband and I knew without a doubt that we would be at Disney for that magical moment and celebration. I will always remember that look in his eyes seeing that castle in person for the first time, getting him that birthday and first visit button, and the first Mickey waffle we shared at Sleepy Hollow at Magic Kingdom. Watching Enchantment for the first time together as a family of three gave me absolute goosebumps and tears to my eyes. That is Disney and that is the joy and love that every single family should feel walking into the parks.

I hope that I can be the best travel agent for you and your family because every family deserves the most magical vacation without the stress of planning and making all of your own reservations. Walt Disney said, “You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” Let me make that a reality for you! I look forward to planning your vacations and meeting all of you and making MAGIC happen!

My services are `100% FREE for all clients because Disney pays me, not the clients! I specialize in Walt Disney World, Disneyland, Aulani, Disney Cruise Line, Adventures by Disney, and Disneyland Paris! I am so proud to be with MickeyTravels, a Diamond Level EARmarked agency, which is the highest honor a travel agency can receive. I hope to continue to provide to best service to all my clients and make them feel special and loved. I want them to travel like royalty to the most magical places on earth.

Have you ever had to pivot?

Almost two years ago when I got pregnant with my second child I knew that I wanted to stay home and be more available for my family. I knew that my love for Disney could be a career and I knew where I could start. I applied to be a travel agent and when I got hired I knew that I could make a career out of it! I had been in child care and education for 10 years prior to this job and I knew it would be challenging but I took experience from prior jobs and it helped me gain clients and build my new business.

Where do you think you get most of your clients from?

I do have Facebook, Instagram, and TikTok, but I have noticed that the best source of new clients are friends, relatives, or word of mouth. I love building my social media accounts and sharing information with everyone but word of mouth brings in more clients than anything so far.

Contact Info:

• Website: https://mickeytravels.com/team-jillian-bone-texas-disney-vacation-planner
• Instagram: https://www.instagram.com/pixievacaplanner/
• Facebook: https://m.facebook.com/people/MickeyTravels-Jillian-Bone/100083270862569/