We recently connected with Jeremiah Pierce and have shared our conversation below.

Jeremiah, thanks for joining us, excited to have you contributing your stories and insights. Taking care of customers isn’t just good business – it is often one of the main reasons folks went into business in the first place. So, we’d love to get a conversation going around how to best help clients feel appreciated – maybe you can share something you’ve done or seen someone do that’s been really effective at helping a customer feel valued?

One of the best ways I’ve shown a customer how much I appreciated them wasn’t through a big gesture—it was through consistent, hands-on support from day one to move-in. This particular family was building their first custom home, and they were overwhelmed by the amount of decisions involved—selections, layout changes, budgeting. So I made it my mission to walk alongside them the entire way. I simplified the process, gave them honest feedback when they were unsure, and helped them feel confident in their decisions.

But it didn’t stop when the build was done. On move-in day, I showed up to help them get their washer and dryer installed. It wasn’t in my contract and they didn’t ask—it was just one of those things I knew would reduce their stress. That simple act meant a lot to them. They said they felt like they had a partner, not just a builder.

To me, showing appreciation is about being present, anticipating needs, and proving through actions—not just words—that I’ve got their back.

Jeremiah, before we move on to more of these sorts of questions, can you take some time to bring our readers up to speed on you and what you do?

I’m the founder of Leverick Homes, a custom homebuilding company that focuses on high-quality construction, transparency, and a deeply personalized experience for our clients. My background is a bit different than most builders—I have a law degree, I’m a certified appraiser, and I’m also a licensed realtor. That mix of legal, financial, and market knowledge gives me a unique lens when working with clients. I’m not just thinking about building them a beautiful home—I’m helping them make a smart investment and avoid the pitfalls that can come with construction.

I got into homebuilding because I genuinely enjoy helping people bring their vision to life. There’s something powerful about taking an idea from a blank sheet of paper and turning it into someone’s dream home. Early on, I saw how overwhelming and frustrating the process could be for clients, so I made it my mission to simplify and guide them through it—from the first conversation to the final walk-through. Whether it’s budgeting, design selections, or navigating construction timelines, I hold their hand the entire way.

What sets Leverick Homes apart is how involved I stay throughout the entire process. I don’t just send a superintendent or project manager and disappear. I’m the one on site, the one answering the phone, and the one helping troubleshoot problems in real-time. I’ve even helped clients on move-in day just to make their lives a little easier. That kind of hands-on care is rare in this industry, and I think clients feel the difference.

We also do something unique with our budgeting system—we open a dedicated checking account for each project, and clients get full visibility into where every dollar is going. We track each cost code against the original estimate and constantly update them on how they’re performing—what’s over, what’s under, and why. It builds trust and helps them feel in control.

I’m most proud of the reputation we’ve built. I don’t spend a ton of money on advertising—most of our work comes from referrals and word-of-mouth, and I think that speaks volumes. I want people to know that when they work with Leverick Homes, they’re not just hiring a contractor—they’re getting a partner who treats their home like it’s my own. My goal is to create not just great houses, but great experiences.

Any stories or insights that might help us understand how you’ve built such a strong reputation?

What helped me build my reputation in this market is a combination of consistency, honesty, and an uncompromising focus on quality—both in the materials we use and the people we hire.

From the very beginning, I made a decision that Leverick Homes would never cut corners to save a buck. We use high-quality materials because I’ve seen firsthand how cheap products lead to costly issues down the road. It might cost a little more upfront, but it drastically reduces warranty problems and stress for the client later on. And when it comes to labor, I only work with subcontractors who are among the best in their trades—people who care about craftsmanship and take pride in what they do. That matters, and clients can see and feel the difference.

Beyond that, I stay personally involved in every build. I’m not the kind of builder who just hands off the project to a superintendent and disappears. I’m on-site, I answer calls, I help make selections, and I help solve problems in real time. I’ve even helped install appliances when that’s what it takes to ease a client’s burden.

What really built our reputation is that people know I’ll do what I say I’m going to do—and they know I genuinely care about getting it right. Whether it’s walking them through their budget line by line, being honest about timelines, or helping them think through a tough design decision, they feel supported and heard every step of the way.

People remember how you made them feel—and when they walk into a home built with intention, quality, and care, they tell others. That’s how we’ve grown: through trust, word-of-mouth, and a refusal to settle for anything less than excellent.

How about pivoting – can you share the story of a time you’ve had to pivot?

One of the biggest pivots I made in my career was stepping away from spec home building. For a while, I was focused on that model—buying land, building homes, and selling them. On paper, it made sense. But over time, I started to feel disconnected from the work. There’s only so many times you can build the same house with the same layout and the same finish package before it starts to feel robotic. It just wasn’t fulfilling.

What really made me shift was realizing how much I missed the personal connection. I love talking to people, understanding what they want, and helping guide them through the process. That doesn’t exist when you’re building spec homes—you’re building for a buyer you haven’t even met yet. There’s no relationship, no collaboration, no story behind the design. And for me, that’s where the joy is.

So I pivoted to fully custom builds. It was a big shift, and not without its challenges. But it allowed me to do what I’m best at: working closely with clients, solving problems creatively, and building homes that reflect who they are—not just what the market thinks will sell.

Now, every home I build feels meaningful. Each one is different. Each one has a story. And most importantly, I get to build relationships that last longer than the construction schedule. That pivot brought the passion back into my work.

Contact Info:

• Website: https://www.leverickhomes.com
• Instagram: @leverickhomes
• Linkedin: https://linkedin.com/in/jeremiah-pierce-j-d-cra

Image Credits

Photography: Allison Elefante