We’re excited to introduce you to the always interesting and insightful Jennie Huynh. We hope you’ll enjoy our conversation with Jennie below.
Alright, Jennie thanks for taking the time to share your stories and insights with us today. Let’s start with a story that highlights an important way in which your brand diverges from the industry standard.
Peacock Nails has always provided itself on delivering memorable, top-tier experiences worth every penny. We believe in genuine customer relationships and being a safe space for everyone.
Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.
Peacock Nails is a woman-run and -owned, LGBTQIA+-affirming, full-service salon catering to the beauty needs of all individuals, however they identify. It is the salon’s pleasure and mission to nurture and welcome all customers without attitudes or boundaries, ensuring that every client feels accepted and seen.
What do you think helped you build your reputation within your market?
Our marketing team has done an amazing job in promoting our brand and services, which has helped open doors to new clients. Building real relationships with our customers and showing exemplary customer service has been important, with many of our clients spreading the word about their positive experiences through word of mouth. Finally, we are constantly updating the interior of our store throughout the year which helps to improve the overall experience for our clients.
Do you have any insights you can share related to maintaining high team morale?
My advice for managing a team is to prioritize consistent communication, so regularly check-in with your team members. It also means clear and open communication with clients, so they feel informed and included in the process. We establish clear communication with the customers prior to starting the service, this helps to bridge the communication gap and make sure the client’s expectations are met.
Contact Info:
- Website: http://peacocknailsalon.com
- Instagram: peacocknailsalon
- Facebook: Peacock Nails
- Yelp: Peacock Nails
Image Credits
Pha Photography