We’re excited to introduce you to the always interesting and insightful Jazzmine Mike-Poindexter . We hope you’ll enjoy our conversation with Jazzmine below.

Jazzmine, thanks for joining us, excited to have you contributing your stories and insights. What do you think Corporate America gets wrong in your industry? Any stories or anecdotes that illustrate why this matters?

I believe the perspective of leadership is something many supervisors, directors, managers, etc. get wrong in Corporate.

Many people view leadership as a dictator position and not a servant position. Great leaders are servers, they listen to the needs of their employees and seek solutions and opportunities to help develop better work environments, performance, and educational opportunities.

Leaders who strive to serve their employees tend to get better results from the people who work for them. Their employees work harder and smarter to achieve company goals, they have a better attitude when showing up to work, and they produce quality work for the company.

From experience, I have witnessed that telling a team member or employee something as simple as “thank you” made them feel appreciated for their hard work and time. One thing I have realized is, people have a choice to work for you and they have a choice to stay or leave. When you have great people working for you, you don’t want to take advantage of them.

Showing them appreciation doesn’t cost you anything but it can impact how someone works for you.

As always, we appreciate you sharing your insights and we’ve got a few more questions for you, but before we get to all of that can you take a minute to introduce yourself and give our readers some of your back background and context?

One of the things I have always enjoyed was working in an office doing administrative work. There was something about assisting people with the “small” things that made a difference in how the business functioned on a daily basis that interested me.

I saw how handling tasks like managing emails, answering phones, writing letters and memos, ordering tests for doctors, and scheduling meetings for directors, supervisors, and managers played an important part in how the workday flowed daily. In most cases, those who work in the administration department know everything or most things about the company they work for.

Assistants, Secretaries, and Receptions are the first ones people encounter when visiting or calling a business and they are also the ones who answer if not all, most of the questions people have. They know what to do when there is a code called, who to contact in different departments, and where things are filed. They are the glue of the company they work for. Without an administration department or assistant, many directors, supervisors, leaders, etc. would be lost.

It wasn’t until I worked in Human Resources as an Administrative Assistant that I began to want to do more to help expand, scale, and grow the company I worked for. There were many ideas I wanted to share and implement but were limited to the expression of my creativity and ideas.

Shortly after working in the HR Department, I started my degree in Business Administrative Technology. After graduating with my associate’s, I took my experience and degree and started my entrepreneurship journey.

In 2019 I launched MY VAAS Incorporated. MY VAAS Incorporated is a Virtual Assistant Company that provides virtual teams to growing businesses. We serve first and lead second by assisting entrepreneurs with expanding, scaling, and growing their companies.

We partner with our clients in providing solutions, fresh ideas, expert skills, and knowledge to take their business to the next level. From general administrative services to social media management services, our professionals help bring forth the visions our clients have and achieve the goals they have set for their businesses.

I am most proud of my teams because they all bring something different to the company. With their different work history, experience, and backgrounds, they have helped expand the vision of our client’s businesses and assisted with them venturing out in adding new services and or products to their businesses.

What’s been the best source of new clients for you?

The best source of new clients has been referrals and word of mouth. We focus on providing our clients with an experience from the time they visit our website and book their discovery call to when they end services with us.

Our clients enjoy the easy onboarding experience we give them as well as the constant communication we have with them.

We meet with our clients weekly to provide updates on tasks, assignments, and projects and to strategize new ideas, launches, events, etc.

From the moment we receive an intake form, we do our best to show up and serve our clients in whatever compacity they need.

Our flexibility of services and meeting our clients where they are has allowed us to stand out. By meeting our clients where they are in their business financially has allowed us to grow with clients as their business grows. With packages that allow flexibility and our VA WAIT Program, clients have comfort in knowing they can receive the assistance they need for their business to grow.

Any thoughts, advice, or strategies you can share for fostering brand loyalty?

We use HoneyBook to keep in touch with our clients. This has allowed us to house everything from emails, contact information, documents, etc, in one place which both the client and team leaders have access to.

Most daily communication is done via email but we do meet with clients weekly via Zoom. To remind clients to schedule meetings, we send out email reminders and they schedule meetings according to their schedules.

We have found that this communication method has worked best for us and our clients and we do communicate via phone and text on a as-needed basis.

Contact Info:

• Website: www.myvaas.com
• Instagram: @myvaas
• Facebook: https://www.facebook.com/MYVAASERVICES
• Youtube: https://www.youtube.com/@kblounge