Alright – so today we’ve got the honor of introducing you to Hardy Vibert. We think you’ll enjoy our conversation, we’ve shared it below.
Hardy, thanks for joining us, excited to have you contributing your stories and insights. Talk to us about building your team? What was it like? What were some of the key challenges and what was your process like?
Answer: When I first started my hospitality company in Hollywood, California, I initially handled all the responsibilities on my own. From managing bookings and guest services to overseeing operations, it was a challenging yet fulfilling experience. However, as my business grew, it became evident that I needed a team to provide better services and accommodate the increasing demands.
Recruiting the first few team members was an exciting yet critical process. I wanted to find individuals who not only possessed the necessary skills but also shared my passion for hospitality. To begin, I utilized various recruitment methods. I posted job listings on industry-specific websites, social media platforms, and local job boards. Additionally, I reached out to my network and spread the word about the opportunities available.
During the interview process, I focused on assessing candidates’ experience, qualifications, and cultural fit. I asked them about their previous roles, their approach to customer service, and how they would handle challenging situations. Additionally, I inquired about their long-term career goals to ensure they aligned with the growth potential within my company.
To make the recruiting and training process stand out, I introduced some unconventional elements. For instance, I organized team-building activities that allowed potential hires to showcase their teamwork and problem-solving skills. I also incorporated role-playing exercises to evaluate their ability to handle real-life scenarios in a hospitality setting. These unconventional methods helped me gauge candidates’ abilities beyond their resumes and traditional interviews.
If I were starting today, there are a few things I would consider doing differently. First and foremost, I would invest more time and effort in building a strong employer brand. This includes creating a compelling online presence, highlighting the company’s culture and values, and actively engaging with potential candidates. By doing so, I can attract top talent who resonate with my company’s mission.
Additionally, I would leverage technology and online platforms to streamline the recruitment process. Utilizing applicant tracking systems and video interviews would allow me to reach a wider pool of candidates efficiently. Furthermore, I would implement an on boarding program that is both comprehensive and tailored to each employee, ensuring they feel supported and equipped to succeed from day one.
In conclusion, my journey in the hospitality industry began as a solo endeavor, but I soon realized the importance of building a team to provide exceptional service. Recruiting the first few team members involved utilizing various methods to find individuals with the right skills and shared passion. Through unconventional interview processes and training methods, I aimed to identify candidates who would contribute to the growth of my company. Looking back, I would focus on building a stronger employer brand and leverage technology to streamline recruitment if I were starting today.
Hardy, before we move on to more of these sorts of questions, can you take some time to bring our readers up to speed on you and what you do?
The name’s Ruben Hardy Vibert, but my friends know me as Hardy Hollywood. I’m the creative force behind PHH Hospitality Group, based right in the heart of Hollywood, California. Let me take you on a personal journey through my exhilarating world of nightlife and entertainment. Hailing from the vibrant city of Boston, Massachusetts, I’ve always had a knack for throwing unforgettable parties. As I watched them grow in scale and excitement, my fascination with the dazzling allure of Hollywood and its vibrant nightlife scene intensified. So, in 2012, I took a leap of faith and embarked on a new chapter in my life, moving to the City of Angels to pursue a degree in Computer Science and dive headfirst into the pulsating energy of Hollywood’s nightlife.
Allow me to express my heartfelt gratitude to the incredible folks at PlayHouse NightClub. They took a chance on me, believing in my potential despite my limited experience. Their unwavering trust and guidance played a pivotal role in shaping the person I am today and amplifying my skills in this dynamic industry.
Fueled by my passion for nightlife and an insatiable drive to create unforgettable experiences, I decided to launch PHH Promotions. We’ve become known for our ability to transform ordinary events into mind-blowing affairs that leave guests buzzing with excitement. With years of industry knowledge and a treasure trove of strategies, we know exactly how to curate an event brimming with exceptional attendees and turn it into an absolute sensation. But it’s not just business for me – building genuine connections with clients, transforming them into friends, and infusing our work with pure joy is what makes it all worthwhile.
For Years, I’ve been leaving my mark on Hollywood’s nightlife scene, passionately promoting and developing the hottest clubs in town. Through my unique brand of entertainment, I aim to ignite a fire within every partygoer, immersing them in a world of unparalleled energy and unforgettable memories. This industry isn’t just a job for me; it’s a way of life, fueled by my unwavering love for the vibrant world of nightlife.
If you’re in search of someone who can infuse your events with unparalleled magic, someone who understands the inner workings of the industry and consistently delivers nothing short of excellence, then look no further. I take immense pride in the electrifying environments I’ve created, the loyal clients who continue to trust my vision, and the exceptional reputation I’ve built through unwavering dedication.
So, let’s connect and embark on a journey to make your event the talk of the town. Together, we’ll create an experience that will reverberate in the hearts and minds of your guests long after the night comes to an end. Get ready to immerse yourself in a world of sheer excitement, courtesy of Hardy Hollywood and PHH Promotions. Let’s craft memories that will withstand the test of time!
As an experienced entrepreneur in the nightlife and hospitality industry, I offer a range of services through PHH Promotions to cater my your clients’ needs. Our primary focus is on event promotion and management, specializing in creating exceptional experiences in the realm of nightlife and entertainment.
Through PHH Promotions, I bring expertise and industry knowledge to the table, helping clients organize and promote successful events such as nightclub parties, private gatherings, and other special occasions. My aim is to curate an electrifying and mesmerizing environment, ensuring that guests have an unforgettable time.
One of the key problems I solve for My clients is the challenge of attracting a high-quality audience to their events. With our deep understanding of the industry and proven strategies, I have developed a systematic approach to packing parties with the right mix of patrons. This not only enhances the overall experience for attendees but also increases the success and reputation of the event itself.
Additionally, I emphasize the importance of building strong client relationships based on trust and a friendly approach. By developing genuine connections and understanding My clients’ needs, I create a collaborative atmosphere that makes working together enjoyable and productive. This problem-solving approach sets me apart from others in the industry and helps to establish long-term partnerships with my clients.
Ultimately, the services I provide revolve around crafting captivating events, delivering high-quality experiences, and ensuring client satisfaction. By combining my passion for nightlife with my dedication to customer service, I offer a unique and comprehensive solution to those seeking to create unforgettable moments in the world of entertainment.
I’m most proud of the incredible experiences I’ve been able to create for my clients and their guests. Seeing the smiles, laughter, and pure joy on people’s faces during one of my events is truly priceless. It’s the ultimate validation of my hard work and dedication to delivering exceptional entertainment. I take great pride in knowing that I’ve made a positive impact on people’s lives and provided them with memories that will last a lifetime.
When it comes to my brand, there are two things I want everyone to take away: unforgettable experiences and strong client relationships.
Unforgettable Experiences: Choosing my brand means choosing nothing short of extraordinary and unforgettable experiences. From the moment guests step into one of my events, they are instantly transported to a world brimming with energy, excitement, and captivating entertainment. I pour my heart and soul into curating moments that leave a lasting impression. It’s about crafting immersive environments, creating awe-inspiring moments, and ensuring that every guest feels like they’ve entered a realm of pure magic. From themed parties to interactive elements, I strive to go beyond expectations and deliver experiences that linger in their memories long after the night ends.
Strong Client Relationships: At the core of my work lies a genuine commitment to building strong client relationships. I believe in the power of understanding my clients’ visions and goals on a profound level. By forging a close partnership, we embark on a journey together to create truly customized experiences that exceed expectations. I take the time to listen, to connect, and to fully grasp their desires, allowing us to co-create moments of pure enchantment. I genuinely care about my clients’ success and pour my expertise and dedication into each project, ensuring that every detail aligns with their unique vision. It’s about fostering trust, open communication, and collaboration, resulting in a harmonious blend of their dreams and my expertise.
When you choose my brand, you can expect to be whisked away on an unforgettable journey, where every moment is crafted with passion and precision. You’ll experience the thrill of immersive environments, the delight of captivating entertainment, and the comfort of knowing that your vision is in the hands of someone who genuinely cares. Together, we’ll create memories that will forever be etched in your heart and leave you craving more.
What do you think helped you build your reputation within your market?
Several key factors have helped me build my reputation within the market
Unparalleled Experiences: By consistently delivering unforgettable events that exceed expectations, I have earned a reputation for providing unparalleled experiences that leave guests in awe.
Strong Client Relationships: My focus on building strong and lasting client relationships, fueled by genuine care, trust, and open communication, has played a significant role in shaping my reputation as a trusted partner in the industry.
Expertise and Innovation: Staying ahead of the curve through a commitment to expertise and embracing innovative ideas allows me to offer cutting-edge and unique experiences that set me apart from others in the market.
Exceptional Customer Service: Prioritizing exceptional customer service, timely communication, and going the extra mile for clients has established my reputation for professionalism, reliability, and exceeding expectations.
These factors have collectively contributed to my reputation as a leader in delivering extraordinary events and have garnered the trust and loyalty of clients and peers within the market.
Can you tell us about what’s worked well for you in terms of growing your clientele?
The most effective strategy for growing my clientele has been a multifaceted approach that combines personal networking, word-of-mouth referrals, online presence, and strategic collaborations.
Firstly, personal networking has played a vital role in expanding my clientele. Actively participating in industry events, connecting with influencers, and building relationships with key players in the nightlife and hospitality scene have allowed me to widen my network and attract potential clients. By establishing a strong presence within relevant social circles, I have been able to position myself as a go-to professional in the industry, generating interest and attracting clients seeking my expertise.
Secondly, word-of-mouth referrals have proven to be a powerful driver of growth. By consistently delivering exceptional experiences and building strong client relationships, I have cultivated a base of satisfied clients who become enthusiastic advocates for my brand. Their positive experiences and recommendations have generated organic word-of-mouth referrals, expanding my reach within their networks. Encouraging and incentivizing referrals has further amplified the impact of this strategy, creating a snowball effect of new client introductions.
In addition to personal networking and word-of-mouth, maintaining a strong online presence has been instrumental in attracting new clients. A professional website and active presence on social media platforms allow potential clients to discover my brand, explore my portfolio, and engage with my content. Sharing captivating event photos, client testimonials, and behind-the-scenes glimpses of my work helps to showcase my expertise and build trust with prospective clients. An engaging and informative online presence serves as a digital storefront, attracting a wider audience and driving inquiries from potential clients.
Lastly, strategic collaborations and partnerships have provided opportunities for reaching new audiences and expanding my clientele. By collaborating with complementary businesses such as venues, influencers, or other event professionals, I have been able to tap into their existing customer base and expose my brand to a wider audience. These partnerships create a win-win situation, where we can cross-promote and leverage each other’s networks to attract new clients.
By employing this multi-faceted approach of personal networking, word-of-mouth referrals, online presence, and strategic collaborations, I have successfully grown my clientele. Consistently delivering exceptional experiences, fostering strong client relationships, and leveraging the power of digital platforms and partnerships have been the driving forces behind the expansion of my brand and the acquisition of new clients.
Contact Info:
- Website: https://www.phhpromotions.com/
- Instagram: @Hardy_Hollywood
- Facebook: https://www.facebook.com/hardy.hollywood/
- Linkedin: https://www.linkedin.com/in/hardy-vibert-577336170?original_referer=
- Twitter: https://twitter.com/hollywoodhardy
- Youtube: https://www.youtube.com/channel/UC5Dkvg3IvBUirf1xLPmyOqQ