We caught up with the brilliant and insightful Fiona Strathern a few weeks ago and have shared our conversation below.
Fiona, looking forward to hearing all of your stories today. Do you take vacations? Why or why not?
My favourite location is Spain. Denia to be more precise as it’s close to my heart. My family always took vacations there since I was a little girl and now I have a villa there and take my own daughter. Denia is a beautiful town on the coast and a mix of rustic and modern vibes. The selection of places to eat amazes me and I love being able to walk the sandy beaches with my daughter.
As always, we appreciate you sharing your insights and we’ve got a few more questions for you, but before we get to all of that can you take a minute to introduce yourself and give our readers some of your back background and context?
Hi I’m Fee. I was busy being a stay at home mom when I decided to launch my own business. I love perfumes & makeup, what women doesn’t!
I wanted to be my own boss and be able to work around my daughter. So I decided to become a business partner with FM World as I had already tried lots of fragrances and loved them.
And so Heavenly Scents Boutique was born. I love helping my customers pick the perfect scent for them or a loved one.
It could be a birthday, anniversary or simply a husband wanting to treat his wife, but with over 1000 products to offer like makeup, bodycare and home fragrances I can create bespoke gift packages.
Three years later and I am still helping people pick gifts for loved ones or helping them treat themselves. I have customers all over the world, as I love talking to people from all walks of life. In fact I’m lucky to be able to call some of them friends now.
I’m most proud of the wonderful reviews I get from my customers, knowing they are over the moon with their purchases. It means the world to me to know I’m helping someone spoil a loved one or helping a lovely lady feel good about herself when wearing the makeup she’s bought from me.
I take time to talk with my customers and ask questions so I can recommend the perfect fragrance or gift. A fragrance can transport you to a special moment in life when ever you smell it, so it’s important to get it just right.
I would love to get to know more people all over the world so please do get in touch and let me help you smell and look fabulous.
Do you have any insights you can share related to maintaining high team morale?
Always treat people how you would like to be treated yourself. Have team building days where you get to know each other on a personal level too. Have weekly meetings to see how you can help your team members grow within the company, everyone has different goals they would like to achieve. Share your knowledge and educate your team but make it fun too. A happy team works better autonomously and collectively. I treat all of my team as individuals and give all the support and guidance that I can.
Any advice for growing your clientele? What’s been most effective for you?
Being me, I share aspects of my life all the time with my customers and followers. It could be a mummy-daughter day or me getting my brows waxed. I feel its important to show who you are as a person. Your the face of the business after all.
Your smile is your logo, your personality is your business card. How you leave others feeling after an experience with you becomes your trademark.
Contact Info:
- Website: https://linktr.ee/heavenlyscentsboutique?fbclid=PAAaZhwadIlEYwm3unibGUWtzdjRtbNWdOCSqWk2pbTTZPYnk_euvSZ-MePMA
- Instagram: https://instagram.com/heavenlyscentsboutique?igshid=YmMyMTA2M2Y=
- Facebook: https://www.facebook.com/groups/569009333812339/?ref=share_group_link
- Other: [email protected]