We were lucky to catch up with Emily Grindell recently and have shared our conversation below.

Emily, thanks for taking the time to share your stories with us today What were some of the most unexpected problems you’ve faced in your business and how did you resolve those issues?

I have owned my business for 3 1/2 years and very much learning as I go by trial and error. Some of the biggest issues I have had is trusting people all the time. I started my business as a naive and laid back approach that people will always do the honoring thing. I have come across a handful of times where that has proven to not be wise. I had to come to the realization that not everyone will do the honoring thing, not everyone values what I value, not everyone will make things right or be kind. People sometimes don’t pay their bill, people sometimes say they will do something, then don’t. One of the biggest things I did to resolve unexpected issues over the few years, is making a super detailed and concrete contract that is required to be signed before service.

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.

My name is Emily Grindell, I own a professional organizing company called Calm For Clutter. I am a serviced based industry that goes inside of customers homes, we draw up a plan, we create systems, install shelving or needed furniture/ supplies and organize their items based on each individuals needs and values. We create functional systems that last for a busy family, the working mom or dad, the entrepreneur, the stressed/ overwhelmed, for those that have a new baby, or loss of a loved one, we help those in transitions of moves or seasons of life. We highly value creating spaces that bring joy back into their life, rhythms and in their home. I created the business to bring peace and order for those that are overstimulated, overwhelmed and don’t know where to start or how to fix the chaos.

Any stories or insights that might help us understand how you’ve built such a strong reputation?

Reviews! I can’t express enough of helpful and impactful positive reviews had on my business. Reviews based on google, facebook or even word of mouth. This right here is the reason I can have someone stumble on my website or social media pages and trust my services.
The moment I got consistent reviews, was creating reviews as easy and quick to do as possible for the client. I send QR codes by email and have them on cards in person. When people can do it quickly and efficiently was when I got them more easily.

How do you keep your team’s morale high?

Giving each team member a voice is so essential. I highly value creating a safe and trusting atmosphere by each team member to come up to me with any problem, conflict, negative or positive feedback. We do one on one meetings, quarterly meetings and quarterly “fun” group get togethers.

Contact Info:

• Website: https://Www.calmforclutter.com
• Instagram: @calmforclutter
• Facebook: @calmforclutter