We were lucky to catch up with D’vaughn Delpit recently and have shared our conversation below.
D’Vaughn, looking forward to hearing all of your stories today. Can you tell us about an important lesson you learned while working at a prior job?
During a difficult time in my life, I was given the opportunity to participate in the Disney College Program (DCP). I worked for Disney as a Merchandise Cast Member in Hollywood Studios at Walt Disney World in Orlando, Fl. This job, no – this experience, is what helped me learn what it meant to provide customers with a level of customer service that feels like you’ve temporarily become part of the family. During this time, getting to make magic for thousands of Disney patrons, I gained skills of how to go above and beyond to help clients find Magic in our experiences/interactions together.
Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.
Hello!
I’m D’Vaughn Delpit. During the day, I’m a mild mannered therapist, but after hours, I operate a Travel Agency called Dreams of Wonder Travel Agency. I was introduced to this work by my mother-in-law, and former mentor, who has been a travel agent for several years. My job is to partner with clients and help bring their travel dreams to life. Often working with clients to solve problems associated with researching things to do in the destinations they’ve chosen, creating itineraries, and helping find and keep track of the best deals possible. Something that sets me apart is my interest to go above and beyond where possible. Having worked at Disney, this is something that is really ingrained into Cast Members and something that has stuck with me many years after my time there. I really enjoy partnering with clients and, briefly, connecting with them in a way that has helped build lasting relationships both professionally and socially. I really strive to become a part of the family, which makes it easy for me to want to meet and address the needs of my clients as they prepare for their trips.
What’s been the most effective strategy for growing your clientele?
I’d say consistency in my level of customer service has been the most effective strategy. Just like most small businesses, I grow solely from word of mouth – aside from social media. Many, if not all, of my most recent clients have been recommended to me from past clients I’ve either booked trips for or just started the quoting process with. But, that demonstrates that even from the being of the process the customer service provided is worthwhile enough that it’s gotten me more referrals.
Any thoughts, advice, or strategies you can share for fostering brand loyalty?
Primary via text, social media, and email. I’ve begun to develop a consistent core group of clients that I check in with every so often and that core group brings me nearly all of their travel interest- sometimes as far as 2 years out.
Contact Info:
- Website: https://www.dreamsofwonderta.com
- Instagram: @dreamsofwonderta
- Facebook: https://www.facebook.com/share/1GVZWzUQXy/?mibextid=LQQJ4d
- Twitter: @dreamsofwondert
Image Credits
Delpit Family
Omolaja Family
Delpit/Augustine Family
Coleman Family