We’re excited to introduce you to the always interesting and insightful Donna Malatino. We hope you’ll enjoy our conversation with Donna below.
Donna , thanks for taking the time to share your stories with us today What do you think it takes to be successful?
“Treat others the way you want to be treated” I know that there are a few very important rules to gain loyalty; beginning with treating others the way you want others to treat you, display professionalism in every interaction, show respect, be knowledgeable, show a genuine interest.
My guests know that they are in very experienced care and can relax and trust.
Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.
I began my career at the age of fifteen, on summer break from school. My passion grew quickly and I advanced through many years of professional training effortlessly. My personal style developed as I journeyed trough design school, makeup, business and teaching courses in my field.
We’d love to hear a story of resilience from your journey.
RELOCATION x 3! New York to Los Angeles to Orange County!!!
I have moved and created and maintained successful guest relationships through all three areas :)
I take an individualized approach to my work as no two people are alike in their personal service desires. My clients can feel the difference in my approach compared to other experiences.
Active listening is key. The consultation is very thorough. My guests are very comfortable with my recommendations and a trust is established.
This is proven by my requests in all three areas. My clients are loyal.
Can you tell us about a time you’ve had to pivot?
Pivoting, reinventing and assessing the current climate in relation to the business is a key indicator for continued success. When COVID-19 changed the world adapting quickly made all the difference. I understood the concerns and connected to all professional associations for protocols and changes to safety standards; my guests knew that I was well informed.
Contact Info:
- Website: https://donnamalatino.com
- Instagram: https://www.instagram.com/snipart/
- Linkedin: https://www.linkedin.com/in/hairstylistdonnamalatino/