Alright – so today we’ve got the honor of introducing you to Cynthia Kaiser. We think you’ll enjoy our conversation, we’ve shared it below.

Alright, Cynthia thanks for taking the time to share your stories and insights with us today. To kick things off, we’d love to hear about things you or your brand do that diverge from the industry standard

As a communications coach, I work differently than most coaches, therapists or counselors. As I begin relationships with my clients, I do not say how long the coaching process will take because I do not know and I rarely respond to questions of “will this work?” also because I do not know. I provide tactical tools and strategies for each client(s) for candid conversations around conflict as opposed to reliving past issues without providing a pathway for positive communication behavior. I also offer valuable proposed interactions and typical responses so that clients are prepared for difficult but often much needed discussions around conflict when they are not in session.

In addition, once a client(s) engage with me, I offer small increments of time either by phone or text at no charge (usually under 10 minutes) when an actual conflict occurs in their personal or professional relationships to ensure resolution before the next scheduled session. That has proven very useful and appreciated by my clients.

Cynthia, love having you share your insights with us. Before we ask you more questions, maybe you can take a moment to introduce yourself to our readers who might have missed our earlier conversations?

As a Chief Marketing Officer and marketing director for over 20 years, I focus my communications coaching business on how and why we communicate the way we do and how we receive it. After assisting lawyers and their professional services develop and sustain relationships, I now coach personal relationships as well using Attachment and Conflict styles as a lens or framework to decifer how and why people communicate the way they do.

The paramount element in my success is the ability to read attachment and conflict styles in people to address negative communication behavior in both personal and professional relationships. People communicate and receive communication based on the four adult attachment or communication styles. In addition, although more temporary than attachment, conflict styles determine how that individual navigates through that conflict to resolution.

My brand is about changing communication for success. When I am able to provide access to a more positive method of communication for professional or personal relationships, I am solidifying my brand. Consistently and with purpose over time, I collaborate with clients to utilize positive and effective words in conflict to maximize resolution and provide equanimity.

Can you share a story from your journey that illustrates your resilience?

I grew up in Beverly Hills in the 1970s very poor. My mother was a single mom and my schooling was very important to her so she moved us into a small, bug-invested apartment on the outskirts of Beverly Hills to get me into the school system. Because we had very little money, I had to pivot and show strength while offering “gifts” that was valuable to my peers at school. I became funny because I could do that well (I learned on television) and that showed me what positive communication had the power to create. That background navigated a pathway into making friends fast and influencing people in the corporate sector. My career fostered into a Marketing Director and eventually Chief Marketing Officer for law firms in Southern California for two decades. Being a woman and a professional with a Bachelor’s degree, but not a lawyer, I had to develop very strong interpersonal skills.

Have you ever had to pivot?

After 20 years of being inhouse with various firms, I returned to obtain my Master of Arts degree. I was faced with three bouts of tongue cancer during an eight year period culminating with treatment while in graduate school. I was not able to eat, drink or talk for one month during school. Again, I had to pivot and force resilience to achieve my goals. I ended up graduating on time with a 3.75 from UNLV in 2019. I followed another life long dream and moved to Washington, one month after graduation, and 8 months before COVID. Again, I had to pivot and be resilient during a very fearful time in our history. My background and upbringing gave me the self agency to fight for my beliefs, persevere through challenging times and be resilient during change. I learned that from my parents who have both passed but still fight with me in spirit every step of the way.

Contact Info:

• Website: www.kaiseradvisors.com
• Instagram: @cynthiacommunicates
• Facebook: @cynthiacommunicates
• Linkedin: linkedin/cynthiakaiser
• Youtube: /cynthiacommunicates

Image Credits
Amy Keljo Photography for the color photo. Black/white photo self