Alright – so today we’ve got the honor of introducing you to Crystal Robertson. We think you’ll enjoy our conversation, we’ve shared it below.

Crystal, thanks for joining us, excited to have you contributing your stories and insights. So let’s jump to your mission – what’s the backstory behind how you developed the mission that drives your brand?

Our Mission: At Crystal Robertson State Farm we promise to listen to you, our customer. Our dynamic diverse and highly-talented team will educate you to make sure you’re prepared to make the right choice. “Partnership IS the process!”

My motivation behind this is partnership. Far too often people feel ass though they have very little choice in their coverage or just dont understand the options, which sometimes cause people to avoid purchasing insurance. My goal is to partner with our customers, educate them and discuss the best option collectively.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

My name is Crystal Robertson owner of Crystal Robertson State Farm. I grew up on the east side of Detroit and have 3 boys so I am no stranger to an empty fridge! I lost my mom and dad 8 months a part. Both had no and very little life insurance so on top of losing them I had to mentally stay focused enough to figure out how to bury them. I want to educate as many people as I can on the importance of life insurance so families don’t have to go through what I did.

Let’s talk about resilience next – do you have a story you can share with us?

I had bariatric surgery 4/2019. I had so may complications that I ended up having major surgery to remove my spleen after a stomach leak caused an abscess and fused to my diapharm which caused it to tear during surgery. I had furthur complications after that that resulted in 40 plus hospital stays, procedures and a outside drainage tube for 6 months all in a one year time frame. I was determined to get to being a new me. I decided I wanted to run a 5K once I got better. In January 2020 I ran my first 5K and have done a 5K every quarter since then:-)

Can you open up about a time when you had a really close call with the business?

I am new to the business owner world as of 7/1/2021. Early in my business journey I recieved my agency commisions as I always do but thsi time we didnt have many sales. I thought I was going to be sick when I saw what I had to work with for payroll. I had to take the payroll from my personal savings to make sure my employees got their pay.

Contact Info:

• Website: www.crystalservesmotown.com
• Instagram: crystalservesmotown
• Facebook: Crystal Robertson-State Farm Agent
• Linkedin: Crystal Robertson