We recently connected with Chad Martinez and Alex Dishong and have shared our conversation below.
Hi Chad and Alex, thanks for joining us today. We’d love to have you retell us the story behind how you came up with the idea for your business, I think our audience would really enjoy hearing the backstory.
Chad and Alex are longtime friends and car enthusiasts. We found ourselves frustrated with the lack of convenient and high-quality mobile car detailing services in Austin, Texas. Everywhere we drove, we couldn’t help but notice the amount of long lines and waiting that consumers would have to deal with when seeking out a detailing service. After numerous discussions about our shared passion for cars and entrepreneurship, we both realized there was an opportunity to fill this gap in the market. With our combined skills in business management, Sales and marketing, we ultimately devised a plan to create a mobile on-demand car detailing company. We were both extremely confident in the potential success of this venture due to the booming population of Austin and the city’s affinity for convenient services. We believed that by offering a mobile service, we could provide customers with the convenience of getting their cars detailed at their homes or workplaces at the click of a button, saving them time and hassle. Additionally, we were determined to differentiate our business by focusing on delivering a superior customer experience through meticulous attention to detail, eco-friendly products, and personalized service. What excited us the most about bringing this idea to life was the opportunity to turn our passion into a thriving business while making a positive impact on the greater Austin community by providing a service that enhances the beauty and longevity of our customers’ vehicles.
Chad and Alex, love having you share your insights with us. Before we ask you more questions, maybe you can take a moment to introduce yourself to our readers who might have missed our earlier conversations?
Chad and Alex come from a Tech Inside Sales background where we learned the most invaluable skillset we feel that an entrepreneur can learn. how to sell! We both always had a knack for identifying pain points, solving problems and providing very specific and tailored solutions to fix a customer’s issue all while retaining a long term partnership with that person. SHWASH is dedicated to not only providing a top-notch service, but also solving problems for our valued customers in a convenient and eco-friendly manner. With our mobile approach, we bring our expertise directly to our clients, eliminating the hassle of having to drive to a fixed location. This saves our customers valuable time and energy. What also sets SHWASH apart from our competition is our customer-first approach. We prioritize understanding the unique needs and preferences of each individual customer, ensuring that every detailing appointment is tailored to their specific requirements and requests. From the moment a customer contacts us to the completion of the car detail, we prioritize clear communication, transparency, and flexibility. People truly appreciate that.
What do you think helped you build your reputation within your market?
It would absolutely have to be our online presence. With millions of people visiting Google and the internet as a whole to research and learn about local businesses in their area, having a prominent and well-optimized presence ensures that we are easily showcased to be discovered by those potential customers in need of our services. To add, another crucial component are reviews! They place a major role in shaping the perception of our brand. Positive reviews not only serve as social proof of our reliability and quality but also boost our credibility in the eyes of potential customers who may be in the market for a Car Detail.
How do you keep in touch with clients and foster brand loyalty?
At SHWASH, fostering brand loyalty with our clients is at the core of everything we do. We understand that earning the trust and satisfaction of our customers goes beyond providing exceptional service; it’s about creating positive, memorable experiences and building relationships! SHWASH also offers loyalty programs, exclusive discounts, and special promotions as tokens of appreciation for our valued clients. Without our customers, we would not be where we are today!
Contact Info:
- Website: shwash.co/
- Instagram: @shwashmobiledetail
- Facebook: https://www.facebook.com/Shwashmobilewash