We recently connected with Audrey Smith and have shared our conversation below.
Hi Audrey , thanks for joining us today. What’s been the best thing you’ve ever seen (or done yourself) to show a customer that you appreciate them?
I had a male client that ordered a Mother’s Day Gift Set Flower Box for his mother and he was supposed to pick up on Mother’s Day and he came to pick up and informed me that his mother passed away the day before. I told him the Mother’s Day Gift Box was on the house and he looked puzzled. I offered my sincere condolences and told him it would not be right if I didn’t offer to give it to you especially during this difficult time. He was so grateful and cried and told me he would never light the candles they would be used as a memorial.
Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.
My name is Audrey Smith and I am the owner of Baby Girl Twin Scents an all natural candle company which specializes in custom candles and creative home decor. I created this company due to Covid 19 coming and closed down my place of work for good in the food industry. Homeschooling children and researching a successful candle business I launched March 27th,2010 and just recently celebrated my 3yrd yr business anniversary. The most important aspect I want people to know about my brand is that I inspire to bring love through light to the people through the aromatherapy products. I have created soy wax candles, gel wax candles, and now have added Reed Diffusers for an additional option of aromatherapy. My product I am most proud of would have to be the massage oil candle. You can literally moisturize your entire body with the candle made from Shae Butter and Almond Oil with the soy wax its a whole positive experience.
Any insights you can share with us about how you built up your social media presence?
I built my social media presence by using positive productive and inspirational reinforcement. I strategically removed any and all negative post or events from my timeline so that I only would see positive information and only would put out positive inspiration and motivational content. Being organic and authentic is what grew my social media presence. Once again bringing love through light not only from the products but as a way of life. My advice would be to share information that is helpful to others and always support others especially those in your field we need more collaboration content we can all help each other grow.
We’d love to hear a story of resilience from your journey.
On Instagram I was hacked after growing my online presence to over 5k followers and I was devastated. I thought how could I get back my followers that took me 3 years to build. Then my faith came into action and I thought well if I did it before I can certainly do it again so I literally started over from scratch creating a brand new account and from that account I currently have less than 500 followers but have had one video hit 10k for creating a glow in the dark candle and another video hit 23k for creating an NFL candle and I had never hit those number with more followers so I was so grateful I didn’t give up and kept pushing forward.
Contact Info:
- Website: www.babygirltwinscents.com
- Instagram: www.instagram.com/babygirltwinscentss
- Facebook: www.facebook.com/AudreySmith
- Youtube: https://youtube.com/@babygirltwinscents3746
- Yelp: Baby Girl Twin Scents
Image Credits
Audrey Smith