We caught up with the brilliant and insightful Andy and Roger Sweis a few weeks ago and have shared our conversation below.

Alright, Andy and Roger thanks for taking the time to share your stories and insights with us today. Naming anything – including a business – is so hard. Right? What’s the story behind how you came up with the name of your brand?

The name of our business is Cedar Room – it is an upscale cigar lounge in North Scottsdale, focused on providing a top notch selection of cigars, beer and wines, an excellent experience with our venue and our staff, and constantly connecting with our guests to adjust and cater to their excellent experience.

Being a cigar lounge, we built our humidor that stores our cigar selection out of imported Spanish cedar – the humidor is a humidity and temperature controlled room our guests walk into when making a selection from the over 16,000 cigars available. When exiting the humidor room, they enter the lounge which is set up for comfort and style. We strive to make everyone feel as comfortable as they would be in a room in their home or there patio.

As always, we appreciate you sharing your insights and we’ve got a few more questions for you, but before we get to all of that can you take a minute to introduce yourself and give our readers some of your back background and context?

A love for cigars runs deep in our veins of Cedar Room. We are 18-year veterans of the cigar industry, and have continued a long history of the family trade, which our father started after spending more than 30 years in the liquor and tobacco retail business. Having had our first experience smoking a cigar with our father and friends, we were automatically enthralled with them. After our father retired from the business, it was something we really missed and having the experience of all those years, we built a business ensuring we added all the suggestions and needs of our clients over the years into our location.

It was very important to us to make sure that the cigars and the environment was up to the highest standards. The first challenge was the air quality, so we went about building a state of the art air filtration system that continually brings in 100 percent fresh air, and a system that would continually clean the air. We also architected the location to open up to the outside via retracting 30-foot doors so as to enjoy the great Arizona weather.

We are so proud of our hand curated premium cigars, we take great effort in making sure the cigars are always in the best condition and are of the highest quality. We do so much of the work up front to insure the customer always has an excellent experience and to bring to them the most sought after cigars. We have established long relationships in the industry to garner the support of the manufacturers to enable this collaboration and trust. We have also built an environment that is absolutely customer focused in everything we do. We want customers to come in and enjoy the expansive professionally decorated environment and really feel they are in their home away from home.

Essential to success is absolutely catering to the customer and being a concierge to all things cigar and wine. We are always incorporating customer feedback.

What’s been the best source of new clients for you?

Word of mouth – we strive to make sure all our guests have a great experience and over the last 5 years, we believe they have relayed that experience with friends and family and we love seeing guests bring in those friends and family on their following visits to Cedar Room.

What do you think helped you build your reputation within your market?

Excellent customer service, excellent lounge and patio environment, and excellent cigar selection are what provide for our new and regular patron visits. We treat patrons as guests and family members. We clean and maintain our lounge and patios daily and several times a day to ensure a pleasant experience for our guests. We also spend extensive time and effort curating the best selection of cigars from around the globe.

Contact Info:

• Website: cedarroomcigars.com
• Instagram: instagram.com/cedarroomcigars
• Facebook: facebook.com/cedarroomcigars
• Yelp: https://www.yelp.com/biz/cedar-room-fine-cigars-and-lounge-scottsdale

Image Credits
Simply Stogies