We were lucky to catch up with Andrew Eck recently and have shared our conversation below.

Alright, Andrew thanks for taking the time to share your stories and insights with us today. Let’s kick things off with your mission – what is it and what’s the story behind why it’s your mission?

Our mission is sustainable craftsmanship nationwide. I started off building coffee tables out of pallets as a hobby that paid for beer in college. But I got really excited when I met the customers and saw that there was this big desire to have high quality furniture in their house made out of real wood and made here in America. The need was there for a company to step up and build that high quality furniture and make it for customers all over the country. So I grew the company in order to achieve this. We hired more and more people, developed our designs, invested into higher quality equipment and began delivering the furniture ourselves in order to maintain the highest customer interaction. Now we are making 15 orders a week from 40+ designs that include live edge slabs, tropical hardwoods and of course reclaimed wood. Our 2 professional drivers make delivery rounds every 4-6 weeks to over 70% of the US population and we have over 25 people working in the company in order to make all of this happen.

Andrew, love having you share your insights with us. Before we ask you more questions, maybe you can take a moment to introduce yourself to our readers who might have missed our earlier conversations?

We sell configurable wood and steel furniture with enough options to make it customizable for every customer, down to the stain color, wood type and dimension. From bedroom furniture to dining room to outdoor and patio furniture we can do it all. In addition to manufacturing the furniture you buy from us, we deliver ourselves to every state east of the Mississippi river and few states just west of it. We have a 2 man professional team that is able to offer white glove in home delivery and set up. This guarantees an easy stress free delivery where you just have to open the door for the drivers and we’ll do the rest.

I think one of the things I’m most proud about our company is the high repeat customers we get. After 5 years of having our table, they are completely satisfied with it and want something else made by it. It feels good to send something off or deliver a furniture piece that you know is going to stand the test of time. It is what our entire team works for, making our customers happy when they see their furniture for the first time.

How do you keep in touch with clients and foster brand loyalty?

We are in contact with our customers before the sale, during the manufacturing process and after delivery! We do our best to cater to our customers’ vision for what they want the product to look like since this will be a stand-out piece in their home. We provide cleaning instructions upon delivery and warranty our products if there is a defect.

Can you tell us about what’s worked well for you in terms of growing your clientele?

Reviews have been huge for us. Since we are an e-commerce business, it is hard for the customer to have our product in hand. Reviews on Google and Etsy offer prospective customers a closer looks as to what our products look like in previous customers’ homes so they can get a better idea of what to expect!

Reliable customer service has also been a plus for us. This provides an avenue for our customers to get timely updates on how their order is progressing and we provide pictures of our products before delivery to ensure that the stain is what the customer envisioned!

Contact Info:

• Website: georgiaartisan.com
• Instagram: https://www.instagram.com/gaartisan
• Facebook: https://www.facebook.com/georgia.artisan/