We recently connected with Alicia Ramos and have shared our conversation below.

Alicia , thanks for taking the time to share your stories with us today Let’s start big picture – what are some of biggest trends you are seeing in your industry?

Some of the biggest trends we are seeing in this industry is clients focusing on preventative & regenerative skin health! our clients, especially those in their 20s and 30s are moving from a “fix it when it’s broken” mindset to a “protect and prevent” philosophy. They’re not waiting for visible damage to appear — they want to preserve skin quality early using science-backed skincare and non-invasive treatments

Most clients are choosing:

-Microneedling (especially with exosomes or growth factors)

-Skin barrier-focused facials using enzymes, peptides, and hydration layering

-Professional-grade skincare

-Chemical peels (like VI Peel) as seasonal resets

– Lifestyle-integrated skin routines

Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers.

Customer service has always been at the heart of both my work and personal values. In the esthetics industry, I’m fortunate to help people feel more confident in their skin every single day and that’s a true honor. I genuinely enjoy going the extra mile, adding thoughtful touches to each appointment that make clients feel special and seen.

At Smoothe Denver, we’re not just providing a facial, we’re caring for the whole person. We take time to understand their unique needs, even the ones they may not have voiced. We combine heartfelt care with cutting-edge technology and medical-grade skincare to deliver results that are both meaningful and measurable. That level of attention builds trust and keeps our clients coming back. I believe what sets us apart is how we blend science, safety, and a personal touch to create a space where clients feel genuinely cared for and that’s what makes all the difference.

Have you ever had to pivot?

Operationally, we’ve experienced all of the struggles that come with scaling a business (staffing, inventory, physical space). During our third or fourth year in business, Covid hit and really threw everything out of whack. In a lot of ways, this was the large bump in the road, but it also provided us an opportunity to fully re-imagine the way we provide service to our clients.

On a personal level, it also allowed us the opportunity to step back and fully realize our passion that is this business. They say that distance makes the heart grow fonder and that has absolutely been true throughout the pandemic.

Any stories or insights that might help us understand how you’ve built such a strong reputation?

At Smoothe Denver, building a reputation as a top med spa starts with delivering an exceptional, personalized client experience. From the moment a client books to the moment they leave glowing, every detail is thoughtfully crafted to exceed expectations. We combine heartfelt service with cutting-edge technology and medical-grade skincare to deliver results that are both visible and lasting. Our clients know they’re not just receiving a treatment — they’re being truly cared for. Through consistent five-star service, powerful before-and-after results, and a clean, professional environment rooted in safety and education, we’ve created a space where trust and transformation thrive. Our presence in the Denver community, partnerships with local businesses, and dedication to advanced skincare science continue to set us apart. With a loyal client base, strong social proof, and a growing word-of-mouth buzz, Smoothe Denver is redefining what it means to be a med spa in the Mile High City.

Contact Info:

• Website: https://www.smoothedenver.com
• Instagram: https://www.instagram.com/smoothedenver/
• Facebook: https://m.facebook.com/SmootheDenver/
• Yelp: https://m.yelp.com/biz/smoothe-denver-denver