We caught up with the brilliant and insightful Aleksey Chursin a few weeks ago and have shared our conversation below.

Alright, Aleksey thanks for taking the time to share your stories and insights with us today. One of the toughest parts of scaling a business is maintaining quality as you grow. How have you managed to maintain quality? Any stories or advice?

At Fixmen Appliance Repair and Handyman Services, quality control and exceptional customer service are at the heart of everything we do.

We prioritize the training of our technicians, ensuring they have the qualifications and skills to deliver high-quality service. Our team follows strict standards for every task, ensuring consistency and reliability when working with clients.

To maintain quality throughout the service process, we monitor the speed and efficiency of job completion while offering a warranty for our work. During the warranty period, customers can reach out to us anytime with questions or concerns, and they’ll always receive prompt and helpful responses.

I am proud to say that we provide some of the best customer service in the industry. We receive a large number of positive reviews, which reflect our commitment to ensuring no customer feels left alone. Every client gets an immediate response to their calls or inquiries. This approach is especially vital for resolving even the most challenging situations through effective communication and support.

Listening to our clients is fundamental. We consistently gather feedback on the quality of our work and strive to improve our service based on their suggestions. Our focus on delivering outstanding service truly sets us apart from others in the industry.

Advice for others focused on quality control as they grow: Never lose sight of your core values. At Fixmen, we systematically improve our processes and embrace the latest technologies, including AI, to enhance service efficiency. It helps us speed up order processing, track performance statistics, manage finances, monitor technicians, and continuously improve service quality.

Process systematization is particularly crucial during periods of rapid company growth. It helps maintain focus and ensures the high level of service that customers expect. By staying organized and structured, we can scale effectively without compromising quality.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

My name is Aleksey Chursin, and I am the founder of Fixmen Appliance Repair and Handyman Services. Our journey began a few years ago, fueled by a passion for helping homeowners receive fast, high-quality repairs while enhancing the comfort—and often the safety—of their homes.

At Fixmen, we currently provide High-End Appliance Repair, and Maintenance Services. In the near future, we plan to expand our offerings to include air conditioning and HVAC services, enabling us to deliver a full spectrum of home repair and maintenance solutions.

We take great pride in the strong relationships we build with our clients. Their satisfaction and trust inspire us to continually improve and deliver the best possible service. We support our clients every step of the way—from their initial contact to the successful completion of a job. We are always available to address their concerns, ensuring they feel valued and supported.

Our ultimate goal is to become the #1 service company, recognized for its exceptional standard of service. We are deeply committed to creating a customer-centric experience and understand the importance of effective communication—something often lacking in this industry.

What’s worked well for you in terms of a source for new clients?

Our client growth strategy is primarily built on reputation—there’s no better way to promote your business than through your clients. That’s why we place such a strong emphasis on customer service and meticulously maintain the quality of our work. Many of our clients come back to us and recommend our services to their friends.

Of course, we also promote our business on social media and other platforms. However, word-of-mouth marketing remains the most effective method for converting inquiries into loyal customers, even though it often takes a longer path to achieve results.

Do you have any insights you can share related to maintaining high team morale?

The best advice I have for managing a team starts with a strict hiring process. We focus on attracting highly motivated and qualified individuals who align with our core values of honesty, openness, and professionalism. Through training, open communication, recognition, and encouragement, we help our employees uphold these principles. We also ensure that these values are reflected in our interactions with clients, as this is key to building our brand.

We offer solid career prospects and growth opportunities to employees who prove themselves. In return, they strive to maintain our working style and communication with clients. The key to success is to lead with empathy, adaptability, and a focus on mutual success. High morale comes from a sense of purpose, belonging, and appreciation. I strongly recommend this approach for anyone looking to achieve success in managing a team and business.

Contact Info:

• Instagram: https://www.instagram.com/Fixmen.us
• Facebook: https://www.facebook.com/fixmen.us
• Other: Google: https://maps.app.goo.gl/mcXNPk52i4fJdLWm7