We were lucky to catch up with Adam Rodgers recently and have shared our conversation below.
Hi Adam, thanks for joining us today. We’d love to hear your thoughts about family businesses.
We are firm believers that small family owned businesses work non stop to take care of their customers. I believe this because our company is a family owned business. My wife and I work around the clock to make sure we provide our customers with the best options and services. One of my favorite quotes to this day is, ” Behind the success of every small business, there is a family that works non-stop to take care of each and everyone of their customers”
Great, appreciate you sharing that with us. Before we ask you to share more of your insights, can you take a moment to introduce yourself and how you got to where you are today to our readers
I worked for another chimney company for several years. Throughout that time I would always ask myself how I could provide better service, save the customer money and not let turning a profit become the only thing I care about. Those questions alone led me to open my own company, Chimney Guy Dallas.
Chimney Guy Dallas is a full-service chimney and fireplace company specializing in custom fireplaces, wood burning stove installs and fireplace remodels. Our services also include gas logs, custom chimney caps, outdoor fireplaces and fire pits, chimney cleanings and inspections, chimney rebuilds and more. Our mission has remained the same—to provide unparalleled service and allow our work to exceed all expectations of professionalism, integrity, and effectiveness. With a focus on personalized service, competitive rates and customer satisfaction, we’re always striving to meet and exceed industry and customer expectations.
Out of everything that we do, I think my favorite service is fireplace installs and remodels because fireplaces can be the main focal point in a home for many. I truly enjoy hearing our customers stating that they enjoy their fireplace. One customer even said,
” I had been unhappy with my previous fireplace and now I have a brand, new beautiful fireplace! This team is awesome to work with, good communication and very caring about your experience and making you happy with the work! Thank you so much Chimney Guy team!
Over the years I have not only gained new customers but new relationships out of those customers. I feel like I’m doing something right when I receive a referral from a past customer. We stand out from the competition because we build lifelong partnerships with each of our clients.
How’d you build such a strong reputation within your market?
It’s sad to say that in any industry there are companies that do the bare minimum and charge an outrageous price for the service.
With our company being a small business its easier to make sure I know what is going on daily with our customers as well as the work that is being done. We stand behind our recommendations and honestly let our customers know their options and what is best. We are blessed with the fact that we do not have to do any type of paid marketing because majority of our business is from referrals. Some of the comments that we receive are that we are honest, do not price gouge, know what we’re doing and they feel safe doing business with us. We honestly just treat our customers just like we would treat a friend or family member. We’re honest, fairly priced, transparent and experienced!
What’s been the best source of new clients for you?
Our best source of new clients is referrals from our current clients. Word of mouth advertisement is the cheapest and best way to go because someone is vouching for you. All we do is make sure our customers are happy and taking care of. If you leave a customer happy then anytime someone ask for a referral, your company will be at the top of their list.
Contact Info:
- Website: https://www.chimneyguydallas.com
- Instagram: @chimneyguydallas214
- Facebook: @chimneyguydallas214
Image Credits
All photos were taking by employees of Chimney Guy Dallas, LLC