Brand loyalty is such a stale and detached way of referring to how much love your clients have for you and your brand. How much they love you often correlates very highly with how appreciated they feel – and while most business owners want to increase brand loyalty, we feel there isn’t nearly enough discussion about one of the key factors, making clients feel appreciated. So, we’re trying to connect with business owners and operators who are willing to share stories that illustrate how they’ve made their clients feel loved and appreciated.

Moriah Holland

I think the best thing to show a customer that you appreciate and care about them is learning their name. Once you put in the effort of memorizing people’s names, that’s where the relationship starts and they become more than a customer, they become a friend. Read more>>

Ajia Jackson

I know it may sound cliche, but it’s VALUE. Not monetary value. But value beyond what my customer has purchased when hiring me. Whether it’s additional shots of those special, “off guard”, smiles or an unexpected complimentary video as an added free bonus. Read more>> 

Britt Kreutzer

I have known my friends Katie and Casey for almost a decade. We met when they were pregnant with their first baby girl and I was pregnant with my second, also a girl. We became the greatest friends, our girls did too .Read more>>

Jadinah Gustave

On our firm anniversary December 15 in 2020 we declared it our client appreciation day. We went out and prepared gift bags and I personally dropped of gifts to their homes or place of employment. Read more>>

Roseanna Burnam

So I have a rewarding job as it is being a dog trainer. I get to create very personal and impactful relationships. One thing I love to do is give meaningful gifts to long term clients. One year I did personalized pillows with a favorite picture I had taken of their pets. Read more>>

Chad Goodson

From what I’ve seen with Barbering, it’s really in the details. That includes everything from the moment your greet them to when they leave their chair. My thought has always been, “Why are they choosing The Gentry to cut their hair?” There are a number of Barbers out there, all who can cut just as well, if not better than I can. Read more>>

Katrina Scott

I always show appreciation to my customers because that’s who I am as a person. I was also raised to show appreciation to people who support you because they could have chosen any other company. All new customers get a ‘free’ gift from us. Read more>>