Brand loyalty is such a stale and detached way of referring to how much love your clients have for you and your brand. How much they love you often correlates very highly with how appreciated they feel – and while most business owners want to increase brand loyalty, we feel there isn’t nearly enough discussion about one of the key factors, making clients feel appreciated. So, we’re trying to connect with business owners and operators who are willing to share stories that illustrate how they’ve made their clients feel loved and appreciated.

LeNiece Elliott

We have a monthly Customer Appreciation Program. We pick one customer every month and surprise him/her with a gift bag full of items provided by our business partners, a card & gift card for future purchases from Trio. It’s awesome to see their reactions when they arrive at Trio to “talk to us about something”. Read more>>

Rebecca Binkowski

Making sure that my customers feel seen, heard and appreciated is a BIG part of my business. I always say that what worked in 1960 still works today. Engage and listen. Wrap presents. Help carry the bags to the car. Remember who someone is buying for and what they like is not difficult or costly. It’s a bit of your time and attention, but it brings people back, time and again. We live in a time where people are starved for human contact and taking the time to ask a few questions (typically, how are you? read anything terrific lately?) goes along way. Read more>>

Javosski Rembert

Customer appreciation is key to running a successful business, if your customers aren’t satisfied, why would they return? Some will return because they have no other choice at the time because of the the service you’re providing. But if your customer has a chance to experience someone else providing the same service you may lose the customer because you showed little, to no appreciation at all. Read more>>

Elizabeth Krege

Most people view their pets as an important part of their family so with that in mind I try to go above and beyond to let them know I care deeply about their pets as well. I do this by taking the time to get to know not only the pets but their humans too. Trusting someone with their fur-babies can be scary so by grooming their pups inside their home they can see their pets’ entire grooming experience. Taking photos and videos of their pets that I post on my social media and send to the pet parents allows them to feel like a star for the day. Read more>>

Stephany Guzman

I had been planning on having Parent Appreciation Day for a couple of weeks, I really wanted to have all of my Parents attend so I had been postponing since some where on vacation or they had unexpected absences. On August 4th, 2022 I finally had our Parent Appreciation Day. I woke up around 5:30 AM got ready and started setting up for our first family that arrives at 6:30 AM. I set up the table with the Keurig, coffee pods, teas, creamers. Read more>>