If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.

Jaime Galapo

I strive to keep my business boutique in that I am able to be present with every one of my clients. I have a job limit, and do not exceed that limit. That enables me to maintain quality control, give my clients the attention they need, minimize issues, and to move from job to job in a timely manner. Some people call this being “controlling”, I call this Quality Control! Read more>>

Ashley Trail

Quality matters. It is not just about looking good but building trust, credibility, and connection with your audience. Think about your social media platform, website, photography, and brand. Now more than ever, quality matters. If you are an author, when you publish your book, you step into an arena swamped with so many other authors because of the ease of self-publishing. And while that is amazing, you need to stand out now more than ever. The same is true for artists, other entrepreneurs, and small businesses. There is so much noise, and you have to stand out. Read more>>

Moon Mehmood

As the CEO or the Managing Director of any company you must know when to adapt and pivot with the changing times. This past year we saw many changes within our economy which impacted businesses for better or worse. Since we are in the scheduling/ logistics business, our vendors travel to locations all over various cities that we service. As we saw inflation on the rise, along with cost of goods and fuel, we could no longer keep serving our clients without provding some financial security for our service vendors who were incurring cost just to be able to go out and serve. Read more>>

Katie Polivka

Maintaining quality of our fresh, hand-made salsa is the most important process of our entire business. It’s the reason we went into business, to deliver our flavorful salsa in it’s purest form to our customers. Learning to scale batches of salsa to meet customer demand was challenging at times, but we finally got the ratios right! At this moment, we are still a small business, so I personally hand-pick every ingredient that goes into our salsa, as well as taste every batch we produce. Read more>>

Esmeralda Garcia

At Buttercream Houston, our hands- on approach to macarons gives our desserts a quality of pure enjoyment. We pour our love and experience into every step of the creation process and that translates in our product. We don’t compromise our quality for quantity. Read more>>