If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.

Michelle Miller

Owning an interior design/general contracting business, means we are a service based business. The general contracting business is pretty straight forward – we provide services pertaining to the building, updating and/or upgrading of a home. Interior design services cast a far bigger net. There are the obvious scopes of work, such as the remodeling of a kitchen, or a basement, projects of which entail thousands of minute details to build that one perfect space. There are also a robust amount of less obvious, not always smaller projects that too can require the eye of an interior designer. These smaller scopes come with endless punch lists of details required for a successful finish. We have been blessed with work since day one, and as we were starting out, we said “yes” to every request that came our way. Read more>>

Christopher Favela

As the company is growing, maintaining Quality as been a key factor from our start. From the company startup, our mission is use premium quality ingredients. Our customers will be satisfied when hiring our services because our quality in our products will always be of high quality. Before any of our services are introduced, they undergo a strict tasting regime before being offered. These controls that we do before hand have been very effective in why most of our customers are returning customers. An advice I would give to those concerned about quality control as they grow is keep in mind that customers do notice if quality is downgraded and better prepared else where.  Read more>>

Yennifer Giraldo Ballesteros

When I started learning everything about tattooing, I used to visit some friends at their tattoo shop, and something that I always liked about them was how seriously they were taking their jobs and the commitment they always had to improve their art. I was very curious about how they kept this motivation and constant dynamic going on. One day one of them was talking about something that might be obvious but once you really think about it and internalize it, it’s very enlightening. What my friend said was that: We, as tattoo artists, need to understand the huge responsibility of having people trust us enough to let us put permanent marks on their bodies. Those marks are always going to be a part of who they are. Thinking about it like that makes you reconsider doing anything carelessly, knowing how it could affect the final result of the tattoo. Read more>>

Jennifer Nakamura

My business continues to grow, and the way I maintain quality is with excellent communication. Challenges are guaranteed, but what matters is how you handle challenges. I am human just like everyone else and sometimes not everything goes to plan. I’ve found in my experience that as long as I communicate to my clients what the challenge is and how we are going to overcome it, often times this leads to a stronger relationship with my clients. My communication with my clients ensures that they can trust me. Read more>>