If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.

Brenlyn Flaherty

It has always been extremely important to us to maintain the highest quality in our product, as well as customer experience. As we grow, we train new employees one-on-one, so that they are learning directly from the owners and can provide the high quality experience and products that we would ourselves. We hold regular trainings with our entire staff to go over the basics of silversmithing, as well as any new issues that require troubleshooting. Read more>>

Stefan Kang

As a company grows, it’s crucial to invest wisely in the business to manage the workload effectively, even though the ultimate goal remains profitability. In my opinion, it’s equally important to invest time in the artists, whether by providing extra time off or dedicating periods for them to learn new tools. This not only helps to refresh their minds but also fosters the development of innovative creative techniques. Read more>>

Ashley Landers

As a new business owner, I really appreciate this topic because it’s one that my two partners and I discuss often. Growth is great, but not all of it is good for business. If you grow too fast, or have unbalanced growth, that growth can be temporary. If you want growth that leads to long term profitability, you need a steady plan for it. Unmanaged growth puts a strain on resources, which can tank the quality of your work – and ultimately, your reputation. Balancing growth with quality control is crucial for a company to ensure long-term success. Read more>>