If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.

Meaghan Kenny

Fox & fern events is a destination wedding planning company – we started out managing all types of weddings: coordination services (helping a couple to coordinate the details they have already planned and managing everything “day of”), partial service planning (guidance until 2 months out, where we then take over as the main planning contact through wedding day), and full service planning (managing all elements – from finding a venue & vendors to putting together guest welcome bags). Read more>>

Caitlin Perna

Perna’s Pet Care started out as just me doing as many pet visits a day as I could. Communication was directly between me and the client which guaranteed the best possible care; that in turn built their trust in me and my services ensuring they would book again and again. The relationship between me, the pet, and the client was so clear each time the owner would return home to a happy pet and a clean house. Read more>>

Skyler Greyson

Quality is probably my biggest concern, so I am always seeking ways to control that aspect of my business. I have found that if you batch as many items as you can beforehand in a controlled setting, then quality will be much higher. If you have someone who’s job it is to batch those items with a quality mindset, then that will increase the control of the quality, as well. Read more>>