If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.
Tanisha DesRochers
In any successful business growth is inevitable. As your client volume grows and your schedule fills, there is less free time available to the business owner and a greater demand for their work. The importance of maintaining the same quality of work and the same level of safety for your clients is vital to a business regardless of growing demand. This is where resolve comes into play. It is important to remember that sustaining good quality is what brought you business in the first place, when you fail to maintain that same quality your business will falter. It is not enough to maintain quality but to continue to improve and develop upon quality and safety alike. I personally strive to improve my craftsmanship, and my knowledge surrounding my craft as well as the necessary safety precautions I must take to ensure the satisfaction of my growing clientele. This in and of itself sets the stage for attracting new clientele and maintaining client retention. Read more>>
Deeptha Venkatesan
Greetings, all. Allow me to provide a brief introduction: I am Deeptha, the owner of Hugs and Cuddle specializing in handcrafted children’s clothing and accessories. As my business has burgeoned, I’ve assembled a dedicated team in India to partake in the meticulous handcrafting of our clothing. The design process takes place in the heart of Los Angeles, while the sourcing of fabrics and intricate stitching is entrusted to our artisans in India. Read more>>
Kristina McAlpin
As I continue to grow Top Shelf Events, quality control is always a top priority for myself and my company. As any company grows, the quality of service can sometimes deviate downwards. As a company that has continue to grow for the past 11 years, I take pride in the quality of service my staff and I provide. It is easy for calls and emails to slip through the cracks. At Top Shelf we aim to give 100% to each client start to finish. I believe being present in the company is the best way to control the service you give. A lot of owners tend to step back and let others run their business once they start to see a profit turn. With Top Shelf, I have chosen to remain present. It is often that I hear about my competitors loosing business simply from not answering the phone, or emails, and just not being present in the company. Read more>>
Julien Ramos
As our company grows, we still want to maintain the individual care needed for our trees to look at their very best at all times for our community to see. We can easily set up an automated system that would eliminate the need to put so many man hours in but by doing so we are taking away from the whole aspect of bonsai. Each individual tree has a piece of me in it when you take it home. Read more>>
Daniel Homaijani
Quality control is one of the most important things I focus on at UNiQ. I have spent countless hours sourcing the best quality ingredients from multiple sources. I do admit this is a challenge at times. Depending on the season and weather, we sometimes receive ingredients that are below my standards. When this happens, I reject product and obtain ingredients elsewhere, even if it reduces my profit margins. Some vegan ingredients I use at UNiQ are special order items and require expensive shipping costs and premium rates. I would rather make this sacrifice than to serve food that is below my customers’ expectations I have established here. The presentation is also as important as the taste. I intentionally seek out ingredients that are very aesthetically pleasing. Read more>>