If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.

Michael Scott Peterson

I think when it came to creating My current(next line) Green Label the model I wanted to use was SCARCITY. When I started Premium Blend Brand almost 5 years ago I wanted there to be a precession of how things came to the masses. The first part of that was giving something affordable to the mass as a whole that wasn’t necessarily expensive but it wasn’t technically cheap. The beauty of this is all of my designs are all printed on industry leading brand Bella Canvas. Read more>>

Sandra Haseley

I bootstrapped my private pay clinic and we were very lean in the beginning. One of the things that helped us grow with speed and quality was the intention and attention to standard operating procedures from the very beginning. Every process created was written as it was created, and then measures were put in place to update them regularly to ensure a high standard of uniform experience for the clients while maintaining the best communication and system flow on the business side. This covered everything from the client journey touchpoints, payment procedures, client communication, staff management, marketing, and social channels, all of it. Read more>>

Mallika Chandaria

I would describe the past 6 years of building The 98 Art Collective as a sort of ‘coming of age’ story. We’ve grown from a group of scrappy, multi-disciplinary artists putting together underground art shows around the world to an exciting creative production company based in New York City. Our ability to maintain quality while evolving is attributable to several key efforts: we’ve refined our services to specialize in producing film and photography, expanded our New York-based creative network through word of mouth, formalized the creative process to meet tighter deadlines and higher client demand, and consistently created space for feedback both internally and on the client side. Read more>>