If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.

Grace Moser

The ability to pivot has served me more times than I can count. Growth is constant as a creative or really just a human. That means that there will be times that you feel you’ve outgrown your own work. As I’ve entered new phases of growth in my life, where new forms of art called to me and new forms of expression aligned with my emotional processing, its been important that I’ve let go of my past work and creative processes with grace. I think often we cling to things we’re comfortable doing, out of a sense of familiarity and also a responsibility to be consistent. I also think that this isn’t always the most natural thing for humans. We’re naturally dynamic and complicated. The ability to pivot to what is calling me has allowed me to maintain the highest quality work because I’m always genuinely interested and aligned with what I’m producing, rather than forcing something that doesn’t quite feel right at the moment. Read more>>

Raquel Riley Thomas

As my company, Officer and Gentlewoman, LLC, expanded, I prioritized maintaining quality by implementing rigorous quality controls. Drawing from my experience as a U.S. Army Captain, I instilled a disciplined approach, ensuring every aspect met the highest standards. These controls proved crucial in preserving excellence. One memorable instance was when stringent content review prevented a potential PR misstep, highlighting the effectiveness of our measures. My advice for those navigating quality control amid growth is to establish clear protocols, stay vigilant, and learn from each challenge to continuously refine your processes. Read more>>

Alexandria Tomayko

This is my zone of genius I love this topic. Especially because the answer is something I do for my clients quite often and it doesn’t matter if they have been in business for 22 years or are deciding they want to build one. Operation manuals are the best way to achieve quality , maintain it and scale. Read more>>

Kendra Kayliana

Sustainability at K.Collections is what sets our e-commerce luxury beauty company apart. As Kendra’s Collections company grew, maintaining and even improving product quality became a top priority. Here’s how we managed to uphold our commitment to quality, including the implementation of quality controls, and some advice for others concerned about quality control as they grow: Read more>>

Tracy Capisce

Nowadays we have such amazing technology with many tools available, including AI. Even though technology is so advanced, there always needs to be the thoughtful attention to detail which can only come from the heart. Great, excellent and wonderful are all good, but it’s how and where you place them in life which makes a difference. It’s about putting care into your decisions and thinking from another’s perspective. This takes quality to the next level – as when you sincerely feel for others, your mind puts you in a place where you go beyond the extra effort to make sure everything is as perfect as it can be – which oftentimes surpasses everyone’s expectations. Read more>>

Mercedes Rojas

Maintaining quality in this business is something that you never stop working on. In our case. Working multiple markets at once we are constantly working on ways to simplify things without hurting the integrity of the product.
Making sure that the cook and cashier have the essentials they need and the proper training so that they can manage in case of any hiccups. But these are things that we have been able to achieve with time and a lot of difficult situations. Read more>>