If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.

Kenitra Jones

To show customers that I appreciate them in the past I have done something nice for returning clients, such as upgrade their transportation to private luxury transportation. When traveling some clients opt for shared transportation which is less expensive but also more time consuming, it usually involves more stops at other resorts and with more people on board. Read more>>

Seerel Meadows

When I was just launching Dallas Discovered, my biggest focus was engagement with my audience. I made it a priority to respond to every comment and question, which resulted in more authentic interactions with people who were truly searching for the best experiences Dallas had to offer. Read more>>

Carolyn Busa

I’ve always loved shopping secondhand. I love the excitement of making something old new again and feeling like you got away with a good deal. So with my store, Peak Secondhand, even though I’m not the one clothes shopping, I like to put the energy from my past experiences onto theirs. Read more>>

Ligaya Kelly

I’ve always told my friends that even if a restaurant has mediocre food, I’ll go back if the service is stellar. Part of owning a business is customer service. Will Guidara (a famous restaurateur) wrote a book called “Unreasonable Hospitality.” I’m not saying customer service will keep you open no matter what, but it is a major key. Of course, you still have to provide them with quality products or services, but excellent customer service goes a long way. Read more>>

Sarah Jones

Our company’s goal is first and foremost to build long term relationships with our clients and their pets by providing a stress-free experience. This takes quite a bit of trust from our clients, especially since all our services are in-home, specialized care, that we will take the best care possible of their pets, home and belongings. Read more>>