If you aren’t growing, you are dying, but the hardest part about growing is maintaining quality. As you hire more folks, expand to new locations, industries, etc. it becomes increasingly challenging to maintain the high quality you provided to your clients when you first started. It’s an incredibly difficult problem and so we reached out to some phenomenal entrepreneurs and asked them to share their stories, experiences and insights on the topic with us below.

AJ & Pat Sales-Maralit

Picnic Point AZ started with $600 dollars that my old partner Jaimee and I put together. We went into our backstory in our last article with Voyage Phoenix, but to catch you up on how we started – we basically saw an opportunity to go shopping and set up dates in the desert. Little did we know, we would sell out our Valentine’s Day special in a week! From there, we just hit the ground running. Read more>>

Natalia Sandor

For me and my business, quality is key. It plays a major role in my brand equity and my promise to my customers. So, as Sand Bars grows it is over high priority to keep the ice cream sandwiches tasting the same way it did when I hand made each one myself. This is a hard task on its own considering the proper organization that goes into teaching other people how to make your product the right way while making small compromises to make the production more efficient/effective. Read more>>

Victor Teran

When we talk about quality control in martial arts, we talk about quality training and the overall quality of a student after a certain time in training. The instructor MUST put in the time to the students; and the students must put in the hard work and sweat equity on the mats to build confidence, self-assurance and discipline. When we get a new join, we always go over rules and regulations, what is expected of them, and how are they to carry themselves on and off the mats. Read more>>

Jason Lockhart

As we have grown I’ve noticed it is vital to ensure that customer service and quality control are maintained. As a smaller team knowing every client by name and all aspects of their projects it is easy to ensure the quality of service is top notch. As we have grown and brought on team members it has been very important to hire for attitude and not just skill. A well skilled person with a terrible attitude can ruin a company culture and hurt both morale. Read more>>