Today we’d like to introduce you to Brianna Carney
Alright, so thank you so much for sharing your story and insight with our readers. To kick things off, can you tell us a bit about how you got started?
We started CrewBloom in 2017 to disrupt the call center industry. We saw room for a remote, human-centric player to take some market share… we’ve been connecting the top 2% of global talent with growing companies ever since. Today we are building Betii, an AI company that support Shopify store owners with a predictive language model to navigate inbound tickets, inquiries, and escalations.
When I’m not working I’m usually traveling, running, playing with my dog Lucy, enjoying all the cultural riches of NYC or hanging out with my friends/family (who are the absolute best).
I also volunteer with Special Olympics running the figure skating program and mentor with WE NYC, an organization working to narrow the gender gap of capital investment in early stage companies. We need more women-owned companies to secure funding and succeed in tech… it’s absolutely critical for the future of technology.
We all face challenges, but looking back would you describe it as a relatively smooth road?
Setting work-life balance boundaries
Leading technical talent as non-technical cofounders
Setting boundaries with my team in terms of how vulnerable and connected I can be with them outside of work, loosing talent that I felt especially bonded to was very spiritually challenging
Accepting that we are going to lose money but the lessons learned will pay off massive dividends
Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
CrewBloom connects the top 2% of global talent with growing companies. Think of us as a Fiverr or UpWork that vets candidates, only matching you with the cream of the crop. We reject over 98% of candidates and are so confident in our model, you can try us risk-free. We’re also obsessed with human-centricity and believe that happy people produce the best results. In fact, happiness is one of our seven core values. We don’t wear rose colored glasses… everyone would rather be at the beach than logged in for their CrewBloom project, however we work tirelessly to ensure our teams don’t hate showing up each day, feel valued, and in return they meet our high expectations surrounding performance.
We’re also working on a stealth AI project, Betii and we’re supporting Shopify stores with an inbound predictive voice language. Betii handles all inbound tickets, escalations, and inquiries. Best part is, you can’t tell if Betii is a human or a robot… It’s magic.
Do you any memories from childhood that you can share with us?
I have many fond memories from my formative years, spent predominantly in Minnesota. My grandparents had a massive impact on me, as well as travel. My aunt and godmother traveled the world solo for two years in the 1980’s. She started in London and ended in Tokyo, I couldn’t get enough of her stories and every time she would visit from New York, I was captivated by her sense of adventure and wanted to emulate her.
I had a wonderful high school experience… I was part of FFA (Future Farmers of America), made it to state basketball, and made lifelong friends. In college I really started to envision my career path involving starting my own business during one of my Entrepreneurial Science classes.
I hope these responses are more complete. Let me know if there are any other questions that you’d prefer more complete answers on.
Pricing:
- Go high versus low, you can always lower them, it’s challenging to raise them
- Stripe is best for subscription models
- Live and breathe by integrity and your core values. If you take shortcuts and make choices out of greed… your team will come to expect it and it will cost you in the long run.
- Karma is real
Contact Info:
- Website: https://crewbloom.com/
- Instagram: https://www.instagram.com/crewbloom/
- Facebook: https://www.facebook.com/crewbloom
- Other: https://clutch.co/profile/crewbloom
Image Credits
https://www.chriscruzin.com/