After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Laurel McFarlane

The best way to show your customer you appreciate them is by exceeding their expectations and creating space for surprise and delight. The ultimate appreciation of a client is to treat them with mutual respect, and garner trust between the two of you so they are able to focus on other important aspects of their participation in the event at large. Giving client’s back time – whether to be used at work or personally, is one of the most underestimated gifts. Read more>>

Berthenia Parker

The best thing i’ve done that i was really proud of was sending free clothes to my customers daughter, I saw that the young lady was plus sized and i immediately remembered what that was like as a child and how hard it was for my mother to buy trendy clothes that would fit me. I received a message that was very heartwarming from my customers daughter thanking me for the gifts because it’s hard for her Mother to buy things that sometimes and that fit her. Read more>>

Miguel Jacquez

I like to have an “Appreciation Session” that I do for no cost to the consumer. I talk to my previous consumers and have them nominate individuals for a free photo session. I have a setup criteria as this free session is a way for me to give back to the community for someone deserving. The following are my Criteria: I only do one per year, The Free Session must go to a graduating High School or College Graduate, Come from an indigent family, and they must also tell me their story. Read more>>

Elvis Frison

To bust my sells when I first started I offered next purchase Customer Appreciation Coupons. These coupons was my way showing my consumers that I appreciated their first purchase and they would recieve a discount on their second purchase. I also started putting small gifts in each package…wristbands, mask, and buttons. I have also sent my repeat customers a free t-shirt of my choice to thank them for all the support. Read more>>

Keisha Harp

The best thing I do to show my clients I appreciate them is by featuring them on my business pages via social media. The feature highlights some of their interests, a favorite motto or quote, a few selfies and their most liked Juspampered product. They also receive free goodies for allowing me to feature them on my social media pages and website. The feedback has been phenomenal which lets me know that it is motivational and inspiring for both the customer and myself. Read more>>

Sippi Boi

Every year for the past 3 or 4 years, I throw a big Artist Appreciation Day just to show my appreciation to all the artists that have performed at my showcases. It’s to show them that I would not be who I am today without them, and that appreciate their support that helps keep my business going and that if we keep grinding together and believing in each other we are bound to make it to the top real soon. Read more>>