After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Hannah Fleshel

I moved five times in the first five years of my marriage; it was exhausting and scary. As a realtor I try to make the process of home buying easier so that no one has to experience the dread I originally had. I like to educate people on the process and hold their hand through the entire experience..but even after their transaction is complete we stay in touch. A home isn’t just a house. I want them to also create a new community. I do client appreciation events and continue the education process, about home ownership and maintenance. Read more>>

Crystal Starkey

Hi! I am Crystal Starkey owner of Crystal Starkey Photography.. To make my couples feel that we appreciate them is start off by telling them on our website. After photographing more than 350 weddings over the past 16 years… I’ve really come to value the unexpected, intimate moments that take place on a wedding day. The hug your mom gives you before you leave your dressing room. Read more>>

Latoya Moses

One of the best ways I’ve shown appreciation to my clients is by consistently striving to master my craft and deliver a high standard of service. For me, excellence in my work is a form of giving; it’s how I honor both my personal values and the trust my clients place in me. Read more>>