After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Timothy Chalcraft

With the company Mush Love that I co-own we are always striving to show our people that we love and appreciate them! We love to give free gifts with purchases of consultations or walk the streets and give free microdoses and talk with people about mushrooms. We are different from most mushroom companies where we have a community of like-minded individuals with The Ayahuasca LOVE Collective, that we put on free events for the community. We have free weekly integration and my business partner Chrissy and myself will come meet with you for any and all questions you may have or to just show you love.  Read more>>

Lelana Cavotta

At Faux Stems & Co., I believe weddings should be as extraordinary as the love they celebrate. One way I ensure my clients feel special is by offering thoughtful extras that elevate their day. For instance:
• I often provide a complimentary floral arrangement for their sweetheart table, adding a personal and romantic touch that ties into their overall decor. Read more>>

Vlad Vasylchenko

One of the most memorable ways I showed appreciation to a customer was during a wedding I was photographing. I noticed the couple was particularly stressed about staying on schedule and worried about their guests enjoying themselves. To ease their concerns, I went beyond my usual role by helping coordinate moments behind the scenes, like gathering family members for photos quickly and even stepping in to adjust the timeline slightly to accommodate unexpected delays. Read more>>