After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Abundio Munoz

Over the past 31 years of training clients in Fort Worth, I believe the best thing I’ve done to show them I appreciate them has been to go beyond the typical trainer client status and forming a really close family-like personal relationship with each of them so I can help build their confidence not only in their physical well-being but also their mental wellness (clients jokingly often calling me their therapist!), so that they can increase a positive mindset that carries throughout their everyday lives. Read more>>

KRISTA SENA

The best thing I can do to show my clients that I appreciate them it to be there for them during the purchase as well as after the purchase or inquiry of any of our products. I absolutely love meeting my clients in person at our space in Mojave Flea in Palm Springs, CA , at Pop up/trunk show events and even during any of our Instagram “lives”. To see the joy on their faces as they speak about the jewelry, the meaning behind it, the reason they bought it for themselves or a gift…It truly is the whole reason why Hand Meets Sky exists. I hope to bring an experience to our clients with every purchase. Read more>>

Madison Montgomery Master LashArtist

I come from a small northeast town on the ocean, an hour north of Boston, Portsmouth, NH. What I absolutely adored about the town, in addition to it’s Norman Rockwell charm, was that it was all small businesses. We all supported one another, knew each other and because of that community, we knew exactly where to send clients/customers for what they needed. Upon opening my Lash Studio, I wanted to carry that same sentiment to my clientele. There is an old saying; “people don’t care about what you know, until they know how much you care”… Read more>>

Katherine Wells

The heart of Serenity is connection. We are constantly encouraging those within the Serenity community to use our platform to better communicate with each other and highlight accomplishments both big and small. We send simple “thank you” and “what a cool thing you just did” messages in the app. People want to, and should be, seen. Read more>>