After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Manuela Proano

One thing is certain: people will not care or listen to you until they feel that you care about and appreciate them. Everyone wants to be heard, listened to, seen, loved, and appreciated. If you are not doing this for your clients, then you are missing out on opportunities to connect with them better, serve them better, and ultimately on the opportunity to become more valuable to them. Read more>>

Brenna Johnson

Whenever someone orders something from my store, I’m touched. I put so much of myself into the things I make so I want to make sure customers feel appreciated. They’re the ones that make it possible for me to live my dreams, after all! To show appreciation, I draw something for every order I send out. I hope this makes them feel a personal connection since making my art is so personal to me. Read more>>

Jeramy Purley

I appreciate all my customers.My repeat customers I randomly pick someone weekly and gift them an Exclusive Custom Made T-Shirt letting them know I’m Thankful.This just something that be on my Heart, and random Celebrities & People I see going through hard times,I just feel that if I create them something real nice that will make them special.That’s what keeps me smiling. Read more>>

Michele Tillis

The Best thing we have learned To show a client or customer we Respect them is not only executing the product and service right But also as they return Giving them something they like as in A free lunch or a Dessert Drinks or all around love with just conversation asking them how they are doin Is there anything we can do for them just all-around greatness Read more>>

Brittany Roland

Well I’ve recently posted a service on my website, that is not viewable to new clients, called I ❤️ my clients. I have certain clients that I have been servicing for years and some over the last two years and I wanted to make them feel appreciated. Most of my styles start at $180/$200 so my promotion for them is 2 styles of their choice for $150 that they can use at any time during this calendar year. Read more>>

Timothy Gipson

Every order that we receive gets a special thank you that is hand written on the packing slip. I write “Thank You (customers name)! Hope you enjoy :) Timmy and Jason. We want each of our customers to know that we appreciate there business and continued support. We also try to do specials on shipping. We also try and make sure we recognize different groups and show them our support as well. Read more>>

Kelly Sues

My clients/customers are the lifeblood of my business. I would not be able to do what I love without my clients. My appreciation and gratitude towards my clients is what creates the genuine and loving environment I provide in every session. There is not one specific thing that I do, necessarily, it is more of an intention to “see” and fully accept with open arms the individual who is in front of me. Being able to build a sincere rapport with my client and to extend trust to be a facilitator of whatever healing they need at that time and in that space. Read more>>

Brianna Wise-Riley

As a customer based business, I enjoy the opportunity and leisure to service individuals on a daily basis. Being an entrepreneur has been a beautiful experience for me and I am very thankful for all the clients I have serviced. Customers are so vital to a business because without them you are unable to sustain a growing business. I show my customers I appreciate them through gifts, discounts, words of affirmation and showing up for important events in their life if asked too. Read more>>

Eloiza Tecson

There have been a variety of gestures my team has used to show customer appreciation. Some gestures that have been well-received by customers in the past that I would recommend are: – Personalized Thank-You Notes: Sending handwritten thank-you notes or personalized emails to customers can make them feel valued and appreciated. It shows that you took the time to acknowledge their support and are genuinely grateful for their business. Read more>>

Michaela Traylor

Everyone wants to be appreciated and seen. When my clients book a photo session with me, I help “style” them. Which means we select everyone’s outfits together. When doing this, I learn things my clients might be self conscious about. Such as, she might want a dress with sleeves because she is self conscious about her arm size. Read more>>

Thee Smithington

Hmmm…the first thing that comes to mind is at Thee Smithington, we refer to our clients as partners. That’s the foundation of our appreciation. We like our exchange to not feel like a transaction but a mutual relationship built over time, which transpires into a lifelong family. Read more>>