After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Roshiem Austin

The best customer service related moment I’ve been apart of was before I was a bar & restaurant owner. At the time I hadn’t even started on the path of becoming a “certified beer server” in the Cicerone program. Read more>>

Ginny Guedes

At Skapa Leather, the foundation of what we do is empowerment through cosplay, and we have a special place in our hearts for LGBT+ youth. Representation isn’t always about displaying a Pride flag in your business or launching a campaign, sometimes it’s about individual interactions that make a huge difference. Read more>>

Josephine Lyness

The best thing I’ve done for a customer is make them feel confident within their photos that I’ve taken, the best part of my job is boosting people’s personalities and feelings surrounding photography Read more>>