After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Heather Gossen

Showing my clients gratitude is the heart of my business. I want people to walk away from their real estate transaction completely blown away by the experience they received from me. Throughout each real estate transaction, I deliver gifts at specific moments to show my appreciation. Read more>>

Kelsey Breton

A huge part of my business model is service. It’s important to me and my business, that my clients feel heard and acknowledged. A big part of my process in wedding photography specifically, is gift giving. Read more>>

Adam & Nicole Davis

Customers are everything, we want each one to walk in and feel welcome and happy to be there. We wanted to make our place a place people would want to come and stay while they are enjoying their chocolate, gelato, coffee and anything else they wanted. Read more>>