After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.

Lauren Linden

My customer service is the best out there. I make it my business to be accessible and relatable to my customers. I worked in retail management for over 10 years before I started my boutique. I have learned first hand what it means to take care of your customer. I am also a consumer, so I know how I would want to be treated when spending my hard earned money. I provide real feedback about my clothing and accessories. Read more>>

Jakisia Lafortune

I believe that going above and beyond for my customers is the most meaningful aspect of my business. I enjoy working outside of operating hours to meet my customers needs. For example if there is a concern my customer is having whether it’s understanding how to use a specific product or viewing their email confirmations I am always happy and willing to assist with anything they may face. Read more>>

Tracy Effron

I take a bespoke approach with each client by going above and beyond in terms of the details. Asking the right questions, getting to know my clients, and establishing a genuine relationship with them allow me to customize and create authentic experiences based on their lifestyles and desires. Some examples have included private cooking demos with a Michelin Chef, bespoke tours with vetted tour guides, or shutting down museums or boutiques for a privatized experience. Read more>>

Rachel Syrisko

Your story is unique and beautiful and there are epic locations and adventures waiting for you. I am Rachel Syrisko an Elopement & Wedding photographer. I absolutely love photography but I care most for you. I know elopement and wedding planning can be stressful and you don’t even know where to begin. So, I have created a process and experience to guide you through elopement and wedding planning so you have less stress and more time for dreaming and having fun. Read more>>