After tens of thousands of conversations with business owners, we’ve concluded that one of the key determinants between thriving and struggling businesses is how appreciated customers feel. While that insight might seem fairly commonplace, what’s rare is discussion on how business owners go about making their customers feel appreciated. So, we reached out to some of the most loved and admired entrepreneurs and small business owners in the community and asked them to open up about how they show appreciation to their customers.
Juan Manuel Barrero
Our customers are startup founders. At Lazo, we know that, in the early stages, a founder’s attention should be on traction, culture, and product development. Everything else is slowing the company down and serving as a distraction from where a founder adds the most value. It’s their vision, not their management skills, that drives the organization forward. Read more>>
Stefanie Gillespie
As a Hairstylist, I like to show my clients every few months my gratitude for their continous business. without them, my business wouldn’t be where it is today. I will offer shampoo styles on all types of hair textures… discounts on color services… discounts on hair extension services… refer a client and receivce a deep conditioner treatment. With me being a professional hairstylist for over 15 years, it always a great way to show customer appreciation… Read more>>
Jasmine Cherelle
As a service based business I have learned that your customer service skills and your clients are what makes your business successful. Every client I come across whether they purchase or not I treat them as if they are already a client. I have given away free services and have gone above an beyond to help clients by doing research or referring them to another business owner who can help them to get them to that next level in business or weight loss goal. Read more>>
Aaliyah Tollerson
Our company has made a commitment to give back to the community at least twice a year. We would pick a school and donate bottles of juice at one of their events. We have taken our profits and collected varies items to distribute to different organizations. My favorite is when we make care packages for kids. Read more>>
Celeste Knipping
Customer Experience is central to everything we do at The Argyle Moose. Long lasting relationships with our customers is the goal. It isn’t any one thing; it’s everything from being greeted when you walk in, complimentary water, premium gift packaging, concierge shopping, custom orders and more. Our boutique feels like a family run business because it is. Visiting the Argyle Moose is an experience as shared in feedback and reviews we’ve received from customers. Read more>>