We’re excited to introduce you to the always interesting and insightful Jannai Wilkins . We hope you’ll enjoy our conversation with Jannai below.

Jannai , looking forward to hearing all of your stories today. Can you share a customer success story with us?

Thank you for asking about a customer success story. I’m happy to share that I have been working with a client for a year now who has faced challenges in their daily activities due to a physical disability from a previous accident. They found me through my website, and after meeting with them and assessing their home, I took them on as a client. It was an opportunity for me to make a positive impact on their life. At first, my client struggled with walking and had to attend physical and occupational therapy 3-4 times a week. I provided support and encouragement throughout their healing process, even accompanying them to therapy appointments as a caregiver and advocate. As they continued with their therapy exercises at home, their progress was significant. They are now able to walk both inside and outside of their home! We were able to downgrade the level of care they required, which is exciting for all of us. It’s inspiring to see them push through their challenges and make progress, and I’m grateful to have been a part of their journey.

Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.

Hello, I’m Jannai Wilkins, owner and CEO of a premier Companionship and Homecare agency. Our agency offers a comprehensive range of services, including postpartum home care, postoperative home care, companionship care, home support care, cancer support care, non-medical transportation services, pet care, and safety and wellness visits. We’re constantly striving to expand our services to better serve our clients. With over 11 years of experience in healthcare, we have the knowledge and expertise to provide unparalleled care.

Our agency solves a significant problem for individuals who need care but cannot provide it for themselves. We also alleviate caregiver burnout for family members who are caring for their loved ones. Caregiver burnout can lead to physical, emotional, and mental exhaustion, which is why we provide the help and support that caregivers need. We understand the challenges that come with caring for a loved one and are here to help when they need it the most.

At our agency, we take pride in offering services that cater to a diverse range of people. Our postpartum care services, in particular, are designed to support new mothers and fathers who are struggling to adjust to life after childbirth. This is crucial because, without proper support, new mothers are at risk of developing postpartum depression. Our services include light housekeeping, meal preparation, grocery shopping, medication reminders, accompanying to doctors’ appointments, companionship, and safety and wellness visits. We believe that these services are beneficial not just for new parents, but for anyone in need.

Any stories or insights that might help us understand how you’ve built such a strong reputation?

I credit my determination, drive, and adherence to my mission and vision for building my strong reputation in the market. My professionalism, commitment to excellent customer service, and positive attitude are key attributes that contribute to the success of my business. In today’s world of social media and technology, reputation is vital. Word of mouth is a powerful tool, and providing excellent customer service while staying true to your mission and vision can significantly impact how others view your business. Chick-fil-a is a prime example of a company known for its food and exceptional customer service. Similarly, my attitude, communication skills, and approach to client interactions have helped build my reputation within my market.

Networking is another important factor in making a positive reputation. However, I have learned that networking needs to have a clear purpose. Setting goals and having a mission for networking can help establish meaningful relationships that can benefit your business. Partnering with others can also help your business grow. Networking has been critical in building my reputation within my market.

We’d love to hear about how you keep in touch with clients.

As a companionship and home care service provider, I prioritize regular communication with my clients through various channels. I ensure they receive timely updates by sending periodic emails and keeping them subscribed to my website for any changes to services, policies, procedures, or office hours via email or text message. It is essential to conduct monthly meetings with current clients to align our care plans and conduct weekly check-ins since any changes in their level of care may require adjustments to their care plan, including increased services, frequency, or additional services. Moreover, it is imperative to check in every three to six months with former clients to ensure their well-being since leaving my agency. Finally, I inform potential clients about my business’s activities through marketing efforts on my website and social media pages. Staying connected with everyone I’ve met is essential, as someone may need services in the future.

Contact Info:

• Website: Shareemstouchloveandcare.com
• Instagram: Shareems_Touch_Love_And_Care
• Facebook: Shareem’s Touch, Love & Care LLC