Brand loyalty is such a stale and detached way of referring to how much love your clients have for you and your brand. How much they love you often correlates very highly with how appreciated they feel – and while most business owners want to increase brand loyalty, we feel there isn’t nearly enough discussion about one of the key factors, making clients feel appreciated. So, we’re trying to connect with business owners and operators who are willing to share stories that illustrate how they’ve made their clients feel loved and appreciated.

Leo Gravina

Restaurant Business is like when you invite people at your house. The most important and relevant things do to its greed the guest at the door and giving a very nice and warm welcome. Guests like to be recognize! Read more>>

Jenifer Hill

We have all received chocolate, cookies, custom-made stationery, and the like with the attached ‘thank you’ card. Although the gestures are appreciated and, at times, welcomed, these gifts are usually ‘cookie-cutter’ attempts to thank someone for choosing you or to show your appreciation for the partnership, opportunity to serve, etc. In the first few years of my business, I, too, fell into this trap of looking for a gift at the holidays or the end of a contract that would ‘please the masses.’ I would follow the same pattern yearly, send out the present, and get limited responses. Read more>>

Chante Ramsey

The best thing that you can do for your client is to simply listen to them. Before I deep dive into a consultation or coach session, we begin by giving the client the mic to share out their current state, release any frustration, celebrate their wins, and reflect on their observations. This moment of time gives them space to breathe and get into a comfortable mindset in advance of the session. It is a small wonder what 10 minutes can do to help a client feel appreciated, valued, and acknowledged – their voice and feelings matter. This approach is the heart of my client engagement and results in clients seeking to schedule future sessions. Read more>>

Heather Vickers

Customers are what keep any business going and growing. I make customer happiness a top priority in my business. I always try to make sure they know how appreciated they are by handwriting notes to put in every order, tossing a few freebies in all orders, and of course offering a discount code for future purchases. Going above and beyond to say thank you as many times as I can has proven to make a difference in my business. My business would be nothing without my amazing customers. Read more>>

Misty Maki

As the owner of a real estate company, showing appreciation to our clients is crucial in maintaining positive relationships and encouraging repeat business. It is always the personalized gifts that have meant the most to us. We do not want someone to take a look at the gift and toss it in the trash. Therefore, we have a detailed yearly plan to show our clients how much we appreciate them: Read more>>

Cathryn Cepeda

We take time to personalize each order with one goal in mind; love and intention! Every item we sell has very specific intentions that resonate with each individual differently. Once an order is placed, we reach out to review details of the order and ensure we are sending what is needed most. There was once a lady who placed an order for her daughter’s birthday. After reaching out to see about gift wrapping and sizing, we found that her daughter had recently become interested in crystals. Read more>>