Brand loyalty is such a stale and detached way of referring to how much love your clients have for you and your brand. How much they love you often correlates very highly with how appreciated they feel – and while most business owners want to increase brand loyalty, we feel there isn’t nearly enough discussion about one of the key factors, making clients feel appreciated. So, we’re trying to connect with business owners and operators who are willing to share stories that illustrate how they’ve made their clients feel loved and appreciated.

Mita Patel

I offer my clients any kind of help they need with the products I create. However sometimes the help they need has nothing to do with the product itself but with something quite different such as using their computer or an application. When I help them with issues like this, my clients really appreciate it. It also makes me happy that I can provide service beyond my products. Read more>>

Michelle Francine

I’ve purchased professional services and vacation experiences where I felt appreciated long after the event. Whether I’m sent a personalized note with a picture of me while receiving the services or I get a phone call weeks after making my final payment, it makes me feel good to be remembered! In turn, I’m less likely to forget about that company or contractor. Read more>>

Brittany Czarnecki

Appreciating my clients and understanding that they are the success to my business and the reason I am able to thrive is the basis I have always built my business on. To name just one way I show my clients how much I appreciate them and look at them as a friend instead a transaction is always my main goal. I’ve experienced clients going through hard ships in life like divorce, losing family, temporary financial issues and sometimes I will comp their service fee just to show how much I love and care for them. Read more>>

Tracy Bixby

I would say the best thing I have done for a customer to show my appreciation would be helping out a client after cancer treatment or or surgery. Read more>>