We caught up with the brilliant and insightful Alex Zuniga a few weeks ago and have shared our conversation below.
Alex, looking forward to hearing all of your stories today. We’d love to hear your thoughts about family businesses.
Family business are definitely a big part of the American Dream.
Starting one has helped our family not only come together but has helped get us out of poverty.
Awesome – so before we get into the rest of our questions, can you briefly introduce yourself to our readers.
Our roofing business started while I was still in high school. I would roof with my dad and one day it was hot! I I remember seeing him sweat and shaking. Thats when I knew, if we were gonna die roofing we might as well do jt for our family.
I’m still learning as we grow. Definitely some things I wished I would have down more over the years. Like grab more google reviews 🫠.
We may not be the biggest company but we’re one of the fastest. If you have a time frame we have to beat, we can get it done!
The customer service we have has helped me out in the Real Estate world
How’d you build such a strong reputation within your market?
Starting a construction at the age of 17/18, isn’t the easiest. When you show up to give an estimate and people see a young man, things can be uneasy. Especially when someone is investing $15k, $20k with you.
I had to be on my A game. Had to know the ins and outs of roof systems, materials and the re-roof process.
So even though I was young my knowledge gave people ease and they trusted me with their home projects.
I always strive to communicate with the home owner and set expectations from the beginning. Even possible delays, so something isn’t a surprise.
We’d love to hear about how you keep in touch with clients.
I never and I mean never delete any texts or e-mails. The reason being, is I like to keep record of each client, save important dates or occasions. This way I can send a message on their anniversary, etc.
I also have a weekly e-mail where I send clients tips on how to maintain their roofs, gutters or any other home improvement tip.
Contact Info:
- Website: www.reialex.com | www.academyroofingtx.com
- Instagram: https://www.instagram.com/amexzuniga/
- Facebook: https://www.facebook.com/REIALEXZ
- Youtube: https://www.youtube.com/channel/UCrRWGa63ecKtLfxnDrbPlxA
Image Credits
Photo credits: Jonathan Vazquez